Yumoto Fujiya Hotel
8,7/10 Excellent - Based on 2046 reviews
Yumoto Fujiya Hotel sits a short walk from Hakone-Yumoto Station and combines elements of traditional ryokan hospitality with resort-scale services. Operated by Fujiya Hotels & Resorts, the property offers a range of room types — from tatami-style suites to Western and mixed configurations — many with river or mountain views and standard in-room amenities such as air-conditioning, flat-screen television and private bathrooms. Its location at the gateway to Hakone’s hot-spring district makes it a convenient base for sightseeing around the region and for easy rail connections to Tokyo and local attractions.
The hotel’s dining program spans six on-site outlets, including a kaiseki-style Japanese restaurant and sushi counter, a French dining room, a Chinese kitchen, a café and an informal pub, with breakfast and multi-course dinner plans available. Guest services include reservable in-room massages, a hair salon, banquet and meeting facilities, and family-oriented offerings; practical conveniences noted by the property include complimentary on-site parking, Wi‑Fi and elevator access. Staff can assist with local transport and arranging visits to nearby museums, ropeway routes and lakeside excursions.
Bathing and wellness are central to the stay: the Yudokoro “Soun” complex features gender-separated indoor and outdoor baths, a low-temperature sauna and reservable private hot-spring suites for couples or small groups. As a ryokan with private onsen in Kanagawa, the hotel also operates public bathing for staying guests and offers periodic day-use options for visitors. With its combination of varied dining, meeting and wellness facilities and immediate access to Hakone’s attractions, the property suits both first-time visitors seeking an introduced ryokan with onsen in Hakone and returning travellers wanting a convenient onsen base.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Yumoto Fujiya Hotel
Positive Reviews
Excellent location near Hakone Yumoto station
Multiple reviewers highlight the hotel's very convenient position directly opposite or a short walk from the station and bus stops, making it ideal for arriving, dropping off luggage and touring the Hakone area.
Impressive onsen facilities
Guests praise the onsen: several indoor pools, outdoor baths, a jacuzzi and sauna, plus options for private baths. Many found the bath areas relaxing and a standout feature of the stay.
Helpful, professional and friendly staff
The team is repeatedly described as courteous, attentive and accommodating (including adapting meals when needed), contributing strongly to guests’ positive impressions.
Spacious, clean and comfortable rooms
Rooms are noted as large by Japanese standards, well cleaned daily, with comfortable beds and futons. Families appreciated room layouts that suited children.
Generous and varied breakfast buffet
The breakfast buffet is frequently mentioned as plentiful, varied (Japanese and Western options) and of good quality, considered great value by many guests.
Negative Reviews
Higher prices (Hakone cost)
Several guests mentioned that rates are pricey—partly due to being in Hakone—so some felt the hotel is somewhat expensive compared with expectations.
Some areas feel dated or need refreshing
A number of reviews noted the hotel (or certain bathrooms) shows its age and could benefit from refurbishment or updates.
Restaurant variety/availability limited
Although multiple on-site restaurants exist, guests reported only a couple were accessible or enticing, so dining options felt limited at times.
Onsen-related limitations or confusion
A few guests said the outdoor pool is smaller than pictured, first‑time users lacked clear onsen instructions, and private/allocated onsen time slots can be short (e.g. 45 minutes), which some found restrictive.
Occasional service shortfall with transport arrangements
At least one guest reported the hotel was unable to secure a taxi for departure, causing them to miss a reserved train; this indicated an occasional lapse in arranging transport support.
Frequently Asked Questions
Rooms include twin and Japanese-style configurations with futon; family rooms are offered and the property welcomes children. Cribs and extra beds are not available, so check room layouts when booking.
The hotel offers communal indoor and outdoor hot-spring baths, a sauna, and reservable private family baths. Public bathing follows typical onsen etiquette and has set opening periods for guests.
Private baths can be reserved for short 45-minute sessions; small rooms fit up to three people and large rooms up to five people. Reservations can be made in advance or at check-in subject to availability.
There is no dedicated airport shuttle; the hotel is a three-minute walk from Hakone-Yumoto Station and is best reached by train or local bus from Odawara or Tokyo. Directions for travel from Narita and Haneda are provided on the hotel website.
The hotel website includes English content and the property offers an AI chat and reception assistance to answer guest questions in English. Staff reviews indicate helpful English support for common guest needs.
There are multiple on-site restaurants covering Japanese (including sushi and kaiseki), French and Chinese cuisine, plus a lounge and izakaya; some restaurants require reservations. Half-board guests are served Japanese meals as noted by the hotel.
The hotel is a convenient base for Hakone sights such as Lake Ashinoko, the Hakone Museum of Art and the Venetian Glass Museum, all reachable by local transport or a short drive. The hotel’s location near Hakone-Yumoto Station makes access to the wider Hakone area easy.
Check-in is from 15:00 until 23:00 and check-out is by 11:00. Guests should note the hotel requests arrival by about 19:30 if they plan to have dinner served on the property.
Pets are not accepted at the hotel. Families are welcome, private family baths and child-friendly bathing items are available, but cribs and extra beds are not provided and some onsen rules apply to young children.
Hakone-Yumoto Station area has convenience stores and local shops within walking distance, and the hotel provides on-site dining, complimentary Wi‑Fi and on-site parking. The front desk also handles common guest requests and lost-and-found inquiries.