Tokachi Nauman Onsen Hotel arco
8,5/10 Excellent - Based on 35 reviews
Tokachi Nauman Onsen Hotel arco sits beside the Naumann Onsen area in a quiet stretch of the Tokachi countryside, and centres its offer on an alkaline simple hot spring known locally for a silky, skin‑softening feel. The bathing complex comprises a large indoor pool and a newly opened open‑air bath whose stone setting is lit at night to evoke the Tokachi night sky; public bathing and short‑stay day use are provided with set morning and evening hours. For search visibility, the property functions like a ryokan with onsen in Tokachi, combining traditional bathing culture with hotel‑style services.
Accommodation is compact and varied: the property operates 21 rooms across six types, including Japanese tatami rooms, western and family configurations and a small number of luxury rooms on the ground floor for easier access, while most guest rooms are reached by stairs. Onsite amenities include a restaurant that highlights Tokachi ingredients, a sauna, a small shop and social spaces; guests can also find recreational options such as minigolf and bicycle rental. Practical conveniences include complimentary parking and property Wi‑Fi, and the layout and services are geared toward family groups and regional travellers.
The hotel is positioned as a convenient base for local attractions—adjacent parklands, a museum dedicated to the Naumann elephant discoveries and nearby roadside facilities—making it a good choice for visitors exploring the wider Tokachi area. It is readily reached from the regional airport by a short drive and serves both overnight guests and day‑trippers seeking a classic ryokan with onsen in Hokkaido experience, especially for those who prioritise a relaxed onsen stay with local food and straightforward facilities.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Tokachi Nauman Onsen Hotel arc…
Positive Reviews
High-quality onsen
Multiple guests praised the onsen’s water—described as silky and good for the skin—highlighting it as a standout, restorative feature of the stay.
Attentive, friendly staff and service
Several reviews noted helpful, polite staff who provided prompt assistance (e.g. meeting guests at the parking area, quickly helping with bike parking and laundry issues) and generally warm service.
Clean, spacious rooms and comfortable beds
Guests commented that rooms were clean and roomy, with some specifically mentioning large, comfortable beds or spacious Japanese-style rooms that allowed relaxing stays.
Good food and facilities (sauna)
Visitors enjoyed meals (breakfast and dinner dishes were praised) and appreciated on-site facilities such as the sauna.
Relaxing atmosphere and thoughtful housekeeping
Reviewers found the ryokan restful and well-presented—seasonal decorations and attentive housekeeping (staff greeting guests and cleaning by hand) contributed positively to the atmosphere.
Negative Reviews
Restaurant felt less sophisticated than expected
At least one guest expected a more upscale restaurant experience and was puzzled by an odd piece of equipment in the dining area.
Accessibility issues (stairs, no elevator)
A guest noted difficulty for those with limited mobility because rooms were on upper floors and there is no elevator or escalator, making stairs a problem.
Sleep surface discomfort
Some guests found the futon/bed setup uncomfortable—one suggested an additional thin mattress under the futon to prevent soreness.
Limited in-room amenities (no shower, small TV, missing charging/bedside light)
Complaints included no private shower in some rooms (requiring use of the onsen to wash), small TV size or fixed orientation, lack of a bedside reading light, and no mobile charging jack in the room.
Wi‑Fi and onsen availability issues
A few guests reported poor Wi‑Fi reception, and one noted it was difficult to enjoy the onsen when day‑use visitors were present, reducing private bathing time.
Frequently Asked Questions
Check‑in starts at 15:00 and check‑out is by 10:00. The lobby and baths are available before check‑in, and the main entrance is locked at 23:30 — call the hotel if you will arrive late.
Room types range from twin/double to Japanese‑style family rooms with futons; some rooms can sleep roughly 5–6 guests. Always check the specific room description for the exact maximum occupancy.
The onsen is an alkaline hot spring (around pH 9.5) with indoor baths, multiple outdoor baths and a sauna. Public bathing hours are typically 05:00–08:30 and 11:00–24:00, with day‑use visitors accepted until the evening.
The property features large public and outdoor baths; dedicated private/reserved baths are not listed as standard. Contact the hotel in advance to ask about any private‑use options or special arrangements.
There is no regular scheduled airport shuttle. The hotel is car‑accessible with free on‑site parking, and you should contact the hotel directly to arrange any transfer or pick‑up requests.
By car it is roughly a 20–30 minute drive from Tokachi‑Obihiro Airport. Obihiro Station is about 50 km away; public buses run to the area (approximately 60 minutes to the Naumann museum/roadside station stop), so driving is generally the easiest option.
Japanese is the primary language, and staff can assist in English to some extent. If you need detailed English support, mention this when you book so the team can prepare.
The on‑site restaurant offers local Tokachi dishes and seasonal menus. Typical meal times are breakfast around 07:00–09:00 and dinner roughly 17:30–19:30; inform the hotel in advance for dietary requests or late arrivals.
Pets are not permitted in guest rooms, though guide and assistance dogs are accepted with prior notice. A convenience store is within about a 5‑minute walk and a supermarket is around 15 minutes by car.
The hotel sits next to the Naumann mammoth memorial and a roadside station (Michi‑no‑Eki) with local products. Nearby experiences include farm visits and hands‑on dairy activities, park golf, seasonal local cuisine featuring lily bulbs, and a newly opened glamping area.