Mount View Hakone
9,1/10 Exceptional - Based on 3144 reviews
Mount View Hakone sits in Sengokuhara, Hakone, and presents a compact, traditionally styled stay where rooms are finished with tatami flooring and futon bedding, while many room types include a private toilet and washbasin and some offer en‑suite bathing. Public spaces reflect a calm Japanese‑modern aesthetic: an open lounge overlooking a moss garden, a small souvenir shop, and a dining room where seasonal Japanese menus are served for breakfast and dinner. Practical amenities include complimentary Wi‑Fi throughout the property, free on‑site parking and optional Japanese‑style massage treatments arranged at the hotel.
The property’s onsen facilities centre on a milky‑white nigori‑yu, with separate outdoor baths for men and women and several private open‑air baths that can be reserved upon arrival for a set time and fee; baths are described as accessible around the clock, allowing flexible bathing times. Shared bathing areas are traditional in layout, with washing stations and separate changing rooms, and private baths are offered for guests seeking exclusive use—an option that positions Mount View as a ryokan with private onsen Kanagawa while also functioning more broadly as a ryokan with onsen Hakone for visitors seeking the classic hot‑spring experience.
Located within easy reach of local attractions, the hotel is a short walk from the Venetian Glass Museum and a brief drive from the Hakone Open‑Air Museum and a major outlet complex, with regular bus links that include direct express services to central Tokyo. Staff can assist with luggage transfers and sightseeing directions; English‑speaking reception hours cover the daytime and evening, and the property recommends checking in by early evening if guests plan to dine on site. The overall offering is compact and service‑oriented, suited to travellers looking for a traditional hot‑spring stay near Hakone’s cultural sites.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Mount View Hakone
Positive Reviews
Excellent traditional meals (kaiseki)
Many guests praised the multi-course kaiseki dinners and generous portions; several reviews called the meals delicious, elaborate and a highlight of the stay.
High-quality onsen experience
Guests enjoyed both public and private onsen options; the baths were described as relaxing and authentic, and booking a private onsen or spa treatments was appreciated.
Attentive, helpful staff
The team was repeatedly described as warm, discreet and very helpful (including holding luggage, dealing with lost documents and adapting menus for vegetarians); several guests noted good English communication.
Convenient location and accessibility
The ryokan is located directly opposite a bus stop, making access easy. Reviewers also mentioned nearby konbini, restaurants and proximity to local attractions (lake, botanical park).
Comfortable traditional rooms and amenities
Rooms (spacious Japanese-style and some superior twin rooms) and futons were described as comfortable. Guests appreciated yukata, slippers and small thoughtful touches that enhanced the ryokan experience.
Negative Reviews
Shared bathrooms / no private shower in some rooms
Several guests noted that many room types only have toilets and sinks, with showers and baths shared; lack of in-room shower was inconvenient for some travellers.
Japanese-style breakfast may not suit Western tastes
A number of reviewers mentioned that the traditional Japanese breakfast is difficult for guests used to coffee, bread and jam, and may not appeal to all Western visitors.
Rooms could feel dated or have damp smell
Some guests suggested rooms would benefit from modernization; a few reported an unpleasant humidity or musty odour, possibly related to ventilation or drainage issues.
Noise from nearby road / lack of blackout
One review mentioned traffic noise from a busy road affecting rooms, and others noted limited window coverings in rooms without en-suite bathrooms.
Local transport costs and quiet surroundings
Reviewers warned that local bus fares can be high (requiring IC card balance or coins), and that the area becomes very quiet in the late afternoon when many tourists depart—useful to plan for transport and evening activities.
Frequently Asked Questions
Room types range from single rooms to twin and family-style Japanese rooms; check each room listing for the exact maximum occupancy for the unit you choose.
Yes — Mount View Hakone features milky-white nigori-yu hot spring baths, including separate open-air baths for men and women that are available 24 hours.
Private open-air baths are available to reserve for private use with advance booking and an additional fee.
The property does not list an airport shuttle; there is a bus stop directly in front of the ryokan with services to Odawara and Yumoto and highway buses to Shinjuku.
Staff can assist international guests and the property notes multilingual support to help with common guest needs.
Japanese-style dinner and breakfast are served using seasonal local ingredients, and vegetarian dishes can be prepared on request when informed in advance.
The Venetian Glass Museum is about a 15-minute walk; the Hakone Open-Air Museum and Gotemba Premium Outlets are a short drive away.
Take a highway bus from Shinjuku or a local bus toward Odawara/Yumoto and alight at the bus stop in front of the property for the easiest access.
Check-in is from 15:00 to 19:00 and check-out is between 07:30 and 10:00; please notify the property of your expected arrival time and note the entrance is closed between 00:00 and 06:00.
Pets are not admitted at the property; small private onsen reservations are possible but the ryokan does not host large private events, and while there is no on-site supermarket the property has a shop and convenience stores and other shops are available in the Sengokuhara area.