Hotel Grand Toya
7,3/10 Very good - Based on 641 reviews
Hotel Grand Toya sits on the lakeside at Lake Toya, offering rooms that look across the water to Nakajima Island and, on clear days, Mount Yotei. This traditional-meets-modern property presents both Japanese-style tatami rooms with futons and western twin rooms, and positions guests within a short walk of the lakefront promenade and the local pleasure-boat dock. As a ryokan with onsen in Toya, the hotel emphasizes seasonal regional cuisine served as in-room kaiseki or set meals that showcase local seafood and Hokkaido produce.
Room categories vary to suit solo travellers, couples and families: some lake-view rooms include private bathrooms while other affordable options rely on well-maintained shared bathing facilities. Typical in-room amenities include flat-screen TV, small refrigerator, in-room safes and complimentary Wi‑Fi; breakfast and evening meals can be arranged in-room or in dining areas. The atmosphere leans toward practical comfort rather than luxury, with tatami surfaces, futon bedding and straightforward service tailored for guests who want a classic onsen-town experience.
The property’s bathing facilities centre on a large mineral onsen complex with indoor and outdoor baths, plus separate open-air pools and spa treatments available by reservation; day-trip bathing is also offered. Its lakeside setting makes it convenient for walking the Toyako promenade, boat excursions and seasonal events that illuminate the lake in warmer months. Located in the Toyako Onsen area of Hokkaido, the hotel is roughly a 90-minute drive from New Chitose Airport and serves as a pragmatic base for exploring the national park and nearby hiking routes as a ryokan with onsen in Hokkaido.
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Detailed Ratings
Points of interest nearby
Review summary for: Hotel Grand Toya
Positive Reviews
Excellent location and lake views
Many guests praised the property's waterfront location, panoramic views of Lake Toya and mountains, and easy access to the bus/ferry terminal and local attractions.
Authentic traditional ryokan experience
Reviewers appreciated the old‑style, traditional Japanese atmosphere of the inn, describing it as an authentic, nostalgic ryokan experience.
Onsen baths (outdoor option)
The onsen was frequently mentioned as a highlight—especially the outdoor bath and the ability to enjoy a heated pool—providing a relaxing experience for many guests.
Delicious meals included
Multiple guests said the dinner and breakfast were excellent, with traditional Japanese set meals being a key reason they chose to stay.
Friendly, helpful staff
Staff were often described as personable, smiling and accommodating, with several noting helpful gestures (e.g. providing slippers) and generally good service.
Negative Reviews
Facilities are dated and need renovation
A common comment was that the property and rooms feel old or worn, with many guests saying the hotel needs upgrading or refurbishment while retaining its style.
Onsen and communal cleanliness concerns
Some reviewers reported the onsen or communal areas appeared dingy, mouldy or dusty, raising doubts about cleanliness in the public bathing areas.
Small bathrooms and limited in‑room amenities
Several guests noted that bathrooms (and in some cases rooms for four) were small for Western expectations; others mentioned limited power outlets and basic room equipment.
Noise and room layout issues
A number of guests experienced noise from corridors due to thin insulation, and some mentioned low doorways and other layout quirks that caused inconvenience.
Aging utilities (AC/heating/drainage)
Reviews cited problems with old air‑conditioning/heating units that could make rooms stuffy at night, and occasional issues such as poor bath drainage.
Frequently Asked Questions
Rooms are configured for 2 to 4 guests; twin rooms sleep two and Japanese-style rooms typically fit up to four on futons. Please select the correct occupancy when booking.
Yes — the property offers indoor and open-air hot spring baths and public bathing facilities, and day-trip bathing is available. Guests should follow standard onsen etiquette while using the facilities.
The hotel does not advertise a scheduled airport shuttle; JR Toya Station is about a 10‑minute drive and local buses serve Toyako Onsen. Contact the hotel to arrange private transfers or a taxi if needed.
Travel typically involves train or bus to the Toya area followed by a short taxi or local-bus ride to Toyako Onsen; the hotel is close to the Toyako Onsen bus stops and a short drive from JR Toya Station. Exact routes depend on your starting point, so check schedules in advance.
The hotel lists English and Japanese among the languages spoken, so basic English assistance is available. For specific requests or guided services, notify the property in advance.
The hotel serves Japanese-style meals using seasonal local ingredients, often presented in a kaiseki-style for meal-inclusive plans. Guests with dinner included should be at the restaurant by 19:30 to be served.
Pets are not permitted at the property. If you require an assistance animal, contact the hotel before arrival to confirm their policy and any documentation requirements.
Private/reservable baths are not listed as a standard feature at the property. Please contact the hotel directly to ask about private-use options or special arrangements.
Toyako Onsen has convenience stores, small grocery options and souvenir shops within walking distance. The front desk can give directions to the nearest store.
Check-in is from 14:00 to 18:30 and check-out is from 07:30 to 10:00. The hotel provides 24-hour reception and can store luggage for early arrivals or late departures.