Hatago Kintoen
8,7/10 Excellent - Based on 676 reviews
Hatago Kintoen is a mid‑scale ryokan set in a quiet pocket of Hakone, offering traditional Japanese accommodation with futon or twin bed layouts and rooms that open onto mountain views. The property presents a compact public onsen and bathing facilities integrated into a low‑rise structure, and it markets itself as a ryokan with onsen in Hakone for travellers seeking an authentic hot‑spring stay close to the town’s transport links. Common areas include a relaxed lounge with complimentary tea and discreet luggage storage to ease transfers to nearby attractions.
Rooms are furnished in a straightforward, comfortable style with tatami sections, air conditioning, electric kettles and flat screens; certain room types include private bathrooms while others follow the more traditional bath‑sharing layout. Guests can reserve a private bathing slot in one of the small baths for exclusive use, which makes this property functionally a ryokan with private onsen in Kanagawa when privacy is required. The inn supplies yukata and slippers, offers on‑site parking and free Wi‑Fi, and maintains reception hours to coordinate arrivals and any transport arrangements.
Dining follows the ryokan pattern of evening kaiseki‑style or set Japanese dinners and plated breakfasts on selected plans, with ingredients described as seasonal and locally sourced where available. Service routines emphasise polite, attentive staff and practical guest information for exploring Hakone’s highlights, including easy access to the hot‑spring district and the Hakone Open‑Air Museum. The scale and layout suit couples or small families looking for a straightforward, traditionally styled onsen experience with convenient connections to the rest of Hakone.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hatago Kintoen
Positive Reviews
Excellent traditional meals (dinner & breakfast)
Many guests praised the high-quality, carefully prepared traditional Japanese dinners and breakfasts; several described the food as delicious, refined and a highlight of the stay.
High-quality onsen (public and private)
The public onsen is frequently described as excellent and charming (indoor and outdoor). Guests also appreciated the option to reserve a private onsen (noted price ~2200 yen for 45 minutes).
Friendly, attentive staff
Staff are repeatedly noted as warm, attentive and helpful, contributing to a welcoming atmosphere and good guest support (e.g., directions, service during meals).
Authentic Japanese ryokan experience
Visitors enjoyed the traditional rooms, futon bedding, yukata/tabi provided, and the overall immersion in Japanese culture—many said this made the stay memorable.
Scenic, peaceful setting and comfortable communal spaces
Guests valued the views (mountains), tranquillity of the location, lounge areas, free tea service and overall clean, calm environment—many highlighted the relaxing atmosphere.
Negative Reviews
No private bathroom/shower in many rooms
Numerous reviews mention that rooms often lack a private shower or bathroom and guests must use the public baths; this may be inconvenient for some visitors.
Location uphill and access difficulty
The ryokan is up a hill (about 900m from the station); several guests found walking with luggage challenging and recommended taking a taxi or bus.
Early or strict meal times / restaurant hours
Multiple guests reported fixed, early dinner schedules (around 18:00) and were pressed to arrive on time; restaurant hours can be restrictive for some travelers.
Limited flexibility for dietary restrictions and heavy portions
At least one review noted difficulty accommodating allergies, and some guests found the multi-course traditional meals overly elaborate or excessive, with a risk of waste for those preferring simpler fare.
Some rooms feel dark or lack a view; onsen temperature
A few guests said certain family rooms face the street or have wooden panels that make them feel dark; one comment noted the onsen water can be very hot, limiting soak time.
Frequently Asked Questions
The ryokan offers Japanese-style rooms, twin rooms and family/quadruple rooms; capacities vary by room type so check the room details when booking.
The property has public indoor and open-air hot spring baths, some rooms include private open-air baths, and additional private bath sessions can be reserved at check-in.
The ryokan is about a 10‑minute walk (under 0.6 miles) from Hakone‑Yumoto Station; local buses or a short taxi ride are also practical options.
A shuttle service is offered (usually on request) and can be arranged with the property; from major airports you would take trains to Odawara or Hakone‑Yumoto then use local transport or the shuttle to reach the ryokan.
Standard check‑in is from 15:00 to 18:00 and check‑out is between 08:00 and 10:00; please notify the property in advance if you expect to arrive after the stated check‑in window.
Staff speak English and Japanese and can assist with local sightseeing suggestions, transport directions and arranging activities.
Meals are served on site with traditional Japanese dinner and breakfast options typically presented in the dining area for an authentic ryokan experience.
Children of all ages are welcome, but cribs and extra beds are not available; pets are not permitted on the property.
Free private parking is available on site, and Hakone‑Yumoto town has convenience stores and small shops within a short walk for basic supplies.
Private onsen sessions can be reserved for exclusive use, but the property does not permit parties or large celebrations and discourages noisy events to preserve a peaceful atmosphere.