Hakone Suimeisou
9/10 Exceptional - Based on 2386 reviews
Hakone Suimeisou sits a short walk from Hakone‑Yumoto station on the banks of the Hayakawa River, offering traditional Japanese rooms with tatami, low tables and futon bedding. Room types range from compact standards to larger river‑view suites, and several categories include private open‑air baths. Public areas recall a sukiya‑style aesthetic with warm timber, a spacious lobby and flexible banquet spaces; the property is a convenient, family‑friendly ryokan with onsen in Hakone for travelers who want immediate access to baths and transport links.
The bathing facilities are a central feature: an open‑air bath named Tsukimi no Yu, separate large communal baths, and two reservable private rotenburo called Shirasagi and Kawasemi that guests can book for privacy. Hot spring water feeds indoor and outdoor pools, and the schedule supports multiple daily bathing periods; private onsen are available for an additional charge and suit couples or small groups seeking seclusion. The property also offers massage treatments and simple changing rooms with basic toiletries.
Dining follows a seasonal kaiseki approach with multi‑course dinners and set breakfasts that highlight Kanagawa produce and local seafood; meals can be served in dining rooms or brought to some guest rooms. Practical amenities include multilingual reception hours, free parking, Wi‑Fi and luggage assistance, and the station‑side location makes day trips to the Open‑Air Museum, Lake Ashi and the ropeway straightforward. Combining river views, varied bathing options and traditional cuisine, Hakone Suimeisou presents a compact, authentic ryokan with onsen Kanagawa experience for visitors seeking a classic Hakone stay.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hakone Suimeisou
Positive Reviews
Attentive, friendly staff
Many reviews praise the staff’s warm, helpful and attentive service throughout the stay, including assistance at meals and tips for exploring the area.
Private onsen and public baths
Guests value the private onsen attached to several rooms (balcony baths) as well as well‑maintained public onsen areas — a highlight for relaxation and family use.
High‑quality, generous meals
Dinner and breakfast are repeatedly described as well presented, plentiful and made with fresh ingredients; many guests enjoyed the traditional multi‑course experience.
Very convenient location near the station
The ryokan is typically mentioned as being only a few minutes’ walk from the train station, making it easy to access Hakone and nearby attractions.
Clean, comfortable and atmospheric rooms
Rooms are described as spacious, clean and comfortable (futons were comfortable even for guests with back concerns), contributing to a restful, authentic atmosphere.
Negative Reviews
Traditional meals may be unfamiliar to some
Several guests found the very traditional dishes surprising or not to their personal taste and would have liked explanations about the items served.
Perceived price vs room type
Some reviewers felt the dinner and room rates could be high for rooms that, while comfortable, sometimes resemble a standard hotel room rather than a classic old ryokan.
Noise from nearby waterfall/river when windows open
A few guests noted the sound of the nearby waterfall or river can be loud if windows are open, though the building is generally well insulated.
Minor missing amenities and insects on balconies
A small number of guests mentioned missing in‑room toiletries (e.g., no shampoo in the room) and occasional mosquitoes when using the balcony onsen.
Limited onsen variety or meal pacing
A couple of guests suggested more variety in the onsen facilities and mentioned that meal service can feel fast — minor points raised by a few visitors.
Frequently Asked Questions
Rooms range from small Japanese-style rooms for couples up to larger tatami rooms that sleep families; some standard rooms list capacities up to 8 guests, and family-style options are available.
Yes — several room types include a private open-air onsen on the balcony, including Japanese-style and Japanese‑Western rooms; you can request these room types when booking.
The ryokan operates multiple public hot‑spring baths with gender‑separated schedules and an outdoor viewpoint bath; two named private open‑air baths can be reserved for short time slots in the morning or evening.
There is no hotel shuttle listed — Hakone Suimeisou is an easy 2‑minute walk from Hakone‑Yumoto station; airport access requires public transport connections to Hakone‑Yumoto.
From Shinjuku take the Odakyu Limited Express (Romancecar) direct to Hakone‑Yumoto in about 80–90 minutes; from Haneda or Narita follow usual train/transfer routes into Tokyo or Odawara and then continue to Hakone‑Yumoto by train.
The property provides English support and has an English website and information; Japanese is the primary language, so notify the hotel in advance for specific language or accessibility needs.
The ryokan serves traditional Japanese kaiseki dinners and Japanese breakfasts, with meals typically arranged in‑room or in private banquet rooms to preserve the ryokan experience.
The ryokan is in Hakone‑Yumoto within walking distance of local shops and temples, and offers easy access to Hakone attractions such as Hakone Shrine, museums, Lake Ashi and regional ropeway/cable‑car routes for day trips.
Pets are not permitted on the property; for private use of baths, banquet rooms or event spaces, contact the front desk in advance to arrange reservations.
Standard check‑in is in the afternoon (main building generally from 14:00, with later check‑in options for guests arriving without dinner) and check‑out is at 11:00; reception hours and annex check‑in/out times vary, luggage storage is available and convenience stores and shops are a short walk from the station.