Hakone Hisui
6,3/10 Good - Based on 3 reviews
Hakone Hisui sits within the grassland and woodland of Sengokubara, offering a measured blend of modern comfort and traditional ryokan touches. Guest rooms start at about 50 m² and emphasize relaxed proportions: private terraces, tatami seating in some layouts and Simmons mattresses in all rooms. Public areas include a garden, a lounge and a restaurant that focuses on multi-course Japanese dining; the property’s setting places cultural sites and small museums within easy reach for daytime excursions across Hakone.
Bathing facilities are a defining feature: the property operates both open-air and indoor hot spring facilities fed from local Hakone sources, and a selection of room types include an in-room hot spring bath (these in-room baths are not open-air). The property provides a sauna, spa treatments and a dedicated post-bath lounge for quiet recovery. That combination positions the hotel as a considered ryokan with onsen in Kanagawa while also catering to travelers seeking a ryokan with private onsen Kanagawa in select room categories.
Service offerings are aimed at an adult-oriented stay and include a restaurant serving kaiseki-style evening meals, a staffed front desk, paid shuttle options, on-site parking and complimentary Wi‑Fi. Rooms and facilities are presented for those who prefer roomy accommodation and a calm pace rather than a high-activity resort; the emphasis throughout is on measured hospitality, clear onsen amenities and the chance to use the hotel as a base for exploring Hakone’s natural and cultural sights.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hakone Hisui
Positive Reviews
Spacious rooms and bathrooms
Reviewers highlighted that the guest rooms and bathrooms were large and comfortable, providing ample space.
Cleanliness
The property was described as clean and well kept, contributing to a pleasant stay.
Pleasant exterior and views
Guests mentioned the building's exterior and the surrounding views as attractive positive aspects of the stay.
Negative Reviews
High price and lacks distinctiveness
Several guests felt the accommodation was expensive for the area and did not offer distinctive features that set it apart from other Hakone hotels.
Dinner not prepared / dining availability issues
One guest reported that dinner was not prepared for them despite being a staying guest, indicating problems with dining arrangements or communication.
Slow and poor-quality room service
When room service was used, it was reported to take a long time to arrive and the food was not tasty, leading to a disappointing dining experience.
Disappointing private onsen experience
A guest specifically described the in-room private onsen as very poor, contradicting expectations for that amenity.
Poor value for money
At a high paid rate (noted as over ¥80,000 by one reviewer), guests expressed that the level of service and amenities did not justify the price.
Frequently Asked Questions
Capacity varies by room type: many rooms are for 2–3 adults while some larger tatami-style suites can accommodate up to five adults; the property’s policy does not accept children and the minimum check-in age is 18.
Yes — the property has hot-spring facilities including public baths, open-air baths and a sauna, plus footbath areas.
Some room types include an in-room hot-spring bath; public baths are available to all guests and private-rental availability should be confirmed with the hotel when booking.
The hotel operates a paid shuttle service (for example from Odawara); shuttle seats and any fees require advance reservation with the property.
Typical routes are Shinkansen to Odawara then the hotel shuttle or Odakyu Romancecar to Hakone-Yumoto followed by a bus or taxi; travel times vary and transfers may be required.
The hotel provides English information on its site and front-desk staff can assist in English for common guest needs; additional language support may be limited.
An on-site Japanese restaurant serves breakfast and traditional kaiseki-style dinner; guests with dinner-inclusive bookings are typically served dinner in the evening (around 19:30–21:00) and should notify the hotel of dietary restrictions in advance.
Pets are not allowed and the property does not permit parties or bachelor/ette-type events; inquire with the hotel about private-use arrangements as rules vary.
Standard check-in is from 15:00 to 19:00 and check-out is by 11:00; guests should arrive before about 19:30 if they plan to be served the hotel dinner service.
The ryokan is within a short walk of the Hakone Lalique Museum and the Little Prince Museum, and a short drive from the Sengokuhara pampas fields, Hakone Ropeway/Owakudani area and Lake Ashi.