Four Seasons Yuzawa Quattro
9,2/10 Exceptional - Based on 73 reviews
Four Seasons Yuzawa Quattro is a compact, design-focused ryokan situated a short walk from Echigo‑Yuzawa station, positioned for quick access to the region’s ski areas. Housed as a collection of four maisonette suites, the property combines contemporary comforts with traditional Japanese hospitality: timber interiors, private terraces and a calm, low-density atmosphere aimed at couples and small groups. Staff provide a complimentary station transfer and luggage hold, making it a practical base for day trips to nearby ski resorts and for exploring local hot-spring towns.
Each suite is arranged over two levels and features a private open-air bath fed from the local source, offering in-room soaking and uninterrupted views from the terrace. Interiors include a deep soaking tub, bathrobes, an LCD television, a compact minibar and a coffee machine, plus a Bose audio system in select suites; free Wi‑Fi and discreet room service are standard. This ryokan with private onsen in Yuzawa, Niigata appeals to travellers seeking privacy and a self-contained bathing experience while retaining traditional kaiseki-style dinner options served in-room.
On-site facilities support winter sport and wellness itineraries: ski equipment rental, a ski-pass sales point and direct access toward nearby slopes are complemented by secure parking and flexible check-in arrangements. Afternoon and evening menus emphasize seasonal, locally sourced ingredients and can be taken privately in-suite, and optional in-room massages extend the relaxation focus. With its small number of suites, personalised service and proximity to shinkansen connections, the property functions as a quiet retreat for short stays centered on bathing, regional cuisine and alpine activities.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Four Seasons Yuzawa Quattro
Positive Reviews
Very attentive, friendly staff
Multiple guests praised the service—staff are welcoming, helpful and go above and beyond (welcome treats, in-room check-in, prompt shuttle service), creating a VIP feeling even when English is limited.
Excellent food (kaiseki dinner & breakfast)
Reviewers highlighted the high-quality dinner and lavish breakfasts, often served in-room; meals were described as delicious, varied and good value for what was offered.
Private onsen and onsen facilities
The in-room open-air bath and the hotel's onsen facilities were repeatedly noted as a major highlight—private, relaxing and a key part of the stay experience.
Spacious, comfortable rooms (two-level maisonette)
Guests appreciated the large, clean and comfortable maisonette-style rooms with separate living areas and extra toilets—many found the layout and amenities excellent for families and couples.
Convenient location and transport options
The hotel is close to the train station (short walk), offers shuttle pick-ups on request, has parking, and is well placed for ski resorts—making arrivals and local travel easy.
Negative Reviews
Hot water and heating problems
Several reviews reported shower temperature fluctuations, an outdated or ineffective bedroom heater, and occasions where the boiler ran out of hot water requiring a wait (~30 minutes).
Maintenance and small facility faults
Guests mentioned minor issues such as a broken closet hinge, humidifier needing repair, and non-working power outlets/chargers near the TV.
Cleanliness and pests in some areas
One review noted the water area around the private onsen was not clean; another mentioned insects entering a room—these were cited as occasional problems.
Noise disturbances
A few guests experienced nighttime noise from a waterfall feature visible from rooms and reported noisy devices such as an air purifier/humidifier that affected sleep.
Booking & naming concerns
Some operational issues: breakfast sometimes must be booked in advance (not always possible at check-in), and one guest felt the hotel's name was misleading due to association with an international chain.
Frequently Asked Questions
Most cottages are designed for two guests; some room types can accommodate small families—check the room description or contact the property to confirm exact occupancy.
Many cottage units include a private hot‑spring bath, often open‑air; the property also provides onsen facilities for guests. Tattoos may restrict use of public bathing areas.
The nearest Shinkansen stop is Echigo‑Yuzawa; the ryokan offers a station pickup on request and is also within a short walking distance of the station if you prefer to walk.
Niigata Airport is about 140 km away; the usual route from Tokyo is the Joetsu Shinkansen to Echigo‑Yuzawa Station, then the hotel shuttle or a short walk to the property.
Staff speak Japanese and some English; if you need more English support, notify the property in advance so they can assist where possible.
Traditional Japanese dinners (often served in‑room) and breakfast options (Japanese or Western) are offered; dinner typically needs to be reserved in advance and late arrivals may not be served.
Pets are not permitted on the premises. Many rooms feature a private in‑room onsen, but communal bath areas are usually shared and not normally privately reservable.
Yes — there are convenience stores and a local supermarket within a short distance of the ryokan, and staff can direct you to the closest options.
The property is near Gala Yuzawa and several other ski resorts, Yuzawa Kogen, museums and seasonal attractions such as the Echigo‑Tsumari art sites and local parks.
Standard check‑in is from 14:00 to 18:00 and check‑out is between 07:00 and 11:00; please inform the property of your estimated arrival time since late arrival can affect dinner service and other arrangements.