Chalet Ivy Jozankei
9,3/10 Exceptional - Based on 147 reviews
Chalet Ivy Jozankei sits on the banks of the Toyohira River in Jozankei, Hokkaido, and presents a ryokan-style villa experience that blends Japanese tradition with contemporary comfort. The property is arranged for groups and families, with about 26 guest rooms each fitted with a private hot-spring bath and riverside views. Public bathing facilities include an indoor large bath and an open-air bath, while a secluded private onsen is also available for reservation. Grounds feature a Japanese garden and in-house dining that highlights seasonal Hokkaido ingredients in several dining formats including private and teppanyaki rooms.
Guest rooms are furnished with practical comforts—air conditioning, bathrobes, compact kitchenettes or minibars, and free Wi‑Fi—and many provide direct river views. On-site services extend to a wellness spa with massage treatments, a sauna and fitness facilities, plus a restaurant serving breakfast and multi-course Japanese menus adaptable for vegetarian or special-diet requests. The property provides private parking with EV charging, 24-hour reception and bilingual staff to assist with local arrangements, making it straightforward to organize excursions and seasonal activities.
Set within the Jozankei Onsen valley and surrounded by hiking trails and riverside scenery, the villa is a short drive from Sapporo’s ski areas and urban attractions, offering both a secluded retreat and an accessible base for day trips. For travelers seeking a ryokan with private onsen in Hokkaido, Chalet Ivy Jozankei combines private in-room bathing, garden privacy and dedicated dining to deliver a focused hot-spring stay; it also stands out among ryokan with onsen in Hokkaido for group and family stays.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Chalet Ivy Jozankei
Positive Reviews
Exceptional food and dining
Many guests praised the meals as superb — fresh, seasonal ingredients, beautifully presented dishes and excellent breakfast and dinner. The chef and specific menu items were highlighted repeatedly, and the lounge/snack offerings and midnight snack options were also appreciated.
Attentive, friendly staff and service
Reviews repeatedly mention warm, professional and helpful staff who speak English, accommodate requests (e.g., bedding arrangements, dietary needs), assist with logistics like taxis, and provide thoughtful touches that enhanced the stay.
Private in‑room onsen and relaxing spa
The private in‑room onsen and on‑site spa were cited as major highlights — convenient, relaxing and a memorable part of the experience for families and couples alike.
Clean, spacious and comfortable rooms
Guests reported roomy, stylish and very clean accommodations (including traditional tatami rooms). Suites and large rooms were noted as comfortable and well maintained.
Comfortable lounge, local snacks and scenic setting
The lounge was described as comfortable and available 24/7 with a good selection of Hokkaido snacks; the hotel’s mountain/river/snow scenery and overall peaceful atmosphere were frequently praised.
Negative Reviews
Perceived high price
Multiple reviewers felt the property was pricey, noting the cost sits at the upper end — although many still considered it worth the stay.
Remote location and transport limitations
Several guests noted the hotel is a bit out of the way; transportation to/from Sapporo or the airport could be improved and guests sometimes needed to drive to reach other attractions.
Menu variety and dietary coverage
A few guests would like more menu diversity or specific options (one request for Indian food); while some reviewers said staff accommodated dietary preferences, others felt the very Japanese menu may not suit all western tastes.
No laundry service available
At least one guest pointed out the absence of laundry services during their stay.
Occasional noise and minor comfort limitations
Some guests experienced disturbances (noise from other guests/children) and noted minor comfort issues such as closed balcony access in certain conditions and occasional bugs when windows were opened.
Frequently Asked Questions
Most suites are designed for two guests, while select family or multi-bed suites can accommodate small groups; cribs are available on request. Please check the specific room type when booking or contact the hotel for exact occupancy limits.
Yes — every guest suite features a private natural onsen, and the property also has a public bath with indoor and open-air baths plus a sauna (the public bath closes daily for cleaning mid‑day).
Yes — the hotel can arrange private transfers between New Chitose Airport or Sapporo and the ryokan with advance notice; public bus services also connect Jozankei and Sapporo. Please request transfers in advance to confirm availability and pick‑up details.
The property is roughly 80 minutes by car from New Chitose Airport and about 45 minutes from central Sapporo or JR Sapporo Station, depending on traffic and season.
Staff provide assistance in Japanese and English; additional language support may be available depending on the team on duty. If you need specific language help, mention it when you reserve.
Expect a ryokan‑style stay that blends Japanese tradition with modern comforts: private in‑room onsen, a wellness spa, and seasonal, locally focused dining in a tranquil river valley setting. The atmosphere is curated for relaxation and Japanese hospitality rather than a purely traditional museum‑style ryokan.
Jozankei offers riverside walks, waterfalls, small local museums and shrines, and seasonal natural scenery; Sapporo cultural sites are an easy day trip. The hotel can advise on local walks and sightseeing options.
You can reach Jozankei by public bus (the Kappa Liner and other routes stop near the Jozankei Jinja area), or by taxi and rental car; there are regular bus connections to Sapporo. Check timetables in advance as schedules vary by season.
Standard check‑in typically begins at 15:00 and check‑out is by 11:00; the hotel asks late arrivals to advise them in advance. Confirm exact times with your reservation.
Many rooms include private in‑room onsen and the hotel offers private dining/teppanyaki options and an on‑site restaurant serving local ingredients, while an exclusive villa is offered for full privatization; pets are not permitted. Small supermarkets and additional dining options are available in the Jozankei area and nearby Sapporo for supplies and variety.