Centurion Hakone Bettei
9,2/10 Exceptional - Based on 407 reviews
Centurion Hakone Bettei sits in Sengokuhara within the volcanic highlands of Hakone, Kanagawa, offering a compact, ryokan-style stay that blends contemporary comfort with traditional touches. Set close to the Hakone Open‑Air Museum and the Venetian Glass Museum, the property is positioned for easy access to the region’s sculpture parks, art museums and scenic walking routes. The accommodation is deliberately small — roughly thirteen rooms — which concentrates resources on personalized service: public lounges, a restaurant serving seasonal set meals, and a reception team that assists with local sightseeing and transfers.
Bathing is a core feature: the property maintains communal hot-spring facilities and several accommodation types include private open‑air baths or in-room bathtubs fed from local spring sources. Guests can reserve timed private onsen sessions when available, and the hotel also operates shared bathing areas for a more social hot-spring experience. This combination suits visitors seeking a ryokan with onsen in Hakone as well as couples or families preferring a ryokan with private onsen Kanagawa to enjoy a quieter, more intimate soak.
Rooms range from modern Japanese‑style suites with tatami areas and private dining options to Western-influenced configurations with separate showers and bathtubs. Meals emphasize seasonal local ingredients and can be arranged as multi-course set dinners; a breakfast service is available. Practical amenities include free Wi‑Fi, mini‑fridges and onsite parking, while English‑speaking staff assist with museum tickets, local transfers and luggage storage. Given the limited number of rooms and the property’s focus on quiet hospitality, advance booking is recommended, particularly during weekends and holiday periods.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Centurion Hakone Bettei
Positive Reviews
Exceptional, attentive staff
Many guests praised the team for being extremely friendly, helpful and attentive—providing personalised touches, arranging shuttle drop‑offs/pickups, and making special occasions feel memorable.
Outstanding food
Numerous reviews highlighted delicious, generous multi‑course meals and breakfasts (both Japanese and Western options), often served in private dining rooms and described as a major highlight.
Beautiful, peaceful setting and atmosphere
Reviewers consistently enjoyed the property's attractive, traditional ryokan-style setting and quiet location, which creates a relaxing, immersive Japanese experience.
Onsen and bathing experiences
Guests appreciated the variety of bathing options—private in‑room baths, reservable private onsen time slots, and public baths—describing them as high quality, unique and a key part of the stay.
Clean, comfortable and spacious rooms
Many comments mentioned large, immaculate rooms with comfortable bedding and good amenities, contributing to an overall sense of comfort and value for the stay.
Negative Reviews
Private bath/on‑room onsen often smaller than expected
Several guests noted that the in‑room or patio bathtub/private onsen can be noticeably smaller than photos suggest, sometimes limiting comfort for adults.
Remote location and limited pickup options
While the location is peaceful, multiple reviews said the hotel is somewhat far from bus stops or stations; shuttle service exists but may not pick up from every public transport point or after checkout, so arrivals with luggage can be awkward.
Occasional language and service inconsistencies
A few reviewers reported communication issues (staff not understanding English) and isolated service lapses (misunderstood requests or items not brought), despite generally excellent service overall.
Perceived price/value for some guests
At least one guest felt the experience did not match a high‑end price point, criticizing aspects of the dining/service organisation and overall value for money.
Some maintenance/ageing issues
A minority of reviewers mentioned signs of ageing (for example worn carpets or an older feel in parts of the building) and suggested certain areas could benefit from updating or refurbishment.
Frequently Asked Questions
The property has 13 rooms; occupancy depends on the room type so check the room details when booking. Children aged 7 and over are treated as adults and cribs or extra beds are not available.
Yes — every guest room includes a private semi-open-air bath. The hotel also operates a public hot-spring bath fed by the Sengokuhara source.
Private use of bathing facilities may be arranged on request; please contact the hotel directly in advance to confirm availability and timing.
There is no regular airport shuttle; the hotel is roughly 12 km from Hakone-Yumoto station. The staff can help arrange taxis and sometimes assist with local transfers or drop-offs for nearby attractions if notified in advance.
Travelers typically take trains or airport buses to Odawara or Hakone-Yumoto, then continue by local bus or taxi to Sengokuhara where the ryokan is located. Allow extra time for the final mountain-road transfer.
Japanese is the primary language; staff commonly assist international guests and can communicate in basic English, but please contact the hotel ahead if you need specific language support.
The ryokan serves Japanese cuisine with breakfast and dinner offered on site, often featuring local ingredients; meals may be served in the restaurant or in private dining spaces depending on the plan.
The property is close to Sengokuhara attractions such as the Venetian Glass Museum and the Pola Museum, with the Hakone Open-Air Museum and Lake Ashi reachable by short drive. Many sites are best accessed by car, taxi or local bus.
Pets are not allowed and parties or events are not permitted. Individual room onsen baths offer private bathing, but the hotel does not host large private functions.
Check-in is from 15:00 to 18:00 and check-out is by 11:00; please inform the hotel of your estimated arrival time. The ryokan is in a quieter area of Sengokuhara, with convenience stores and shops located in nearby Hakone-Yumoto or other local towns a short drive away.