Bansuirou Fukuzumi 萬翠楼 福住
9,2/10 Exceptional - Based on 71 reviews
Bansuirou Fukuzumi is a long-established ryokan set in Hakone Yumoto, housed in a registered tangible cultural property that preserves Meiji-era Giyōfū architecture and a layered mix of timber and stone. The property sits a short walk from the local station and faces woodland and a mountain stream, offering a quieter, traditional atmosphere. Framed by original public rooms, the inn balances period character with practical amenities, presenting itself as a ryokan with onsen in Hakone, Kanagawa for visitors seeking an authentic, architectural setting.
Guest accommodation follows classical Japanese layouts: tatami floors, low tables and futon sleeping, with room categories that include both shared-bath and rooms fitted with private hot spring baths. Baths comprise indoor and outdoor pools separated by gender for communal use, while several suites provide private tubs fed directly from the property's own spring; the ryokan manages a self-flowing source whose output remains above 100 liters per minute even at lower flow. These bathing options make it suitable as a ryokan with private onsen in Kanagawa for travelers wanting solitude.
Meals emphasize seasonal local produce, typically presented as multi-course dinners and breakfasts served in the dining room or brought to rooms according to the chosen plan. Staff attention includes a welcome tea ritual and assistance with luggage and sightseeing arrangements; English support is available. Practical features include climate control, complimentary internet and non-smoking rooms. With layered historic interiors, river and garden outlooks and a focus on calm service, the property suits couples and small groups seeking a measured, traditional hot-spring stay in Hakone.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Bansuirou Fukuzumi 萬翠楼 福住
Positive Reviews
Authentic traditional rooms and atmosphere
Reviewers consistently praised the ryokan’s traditional interiors: tatami rooms, sliding paper doors, low tables, spacious layouts and historic character (some rooms are designated cultural properties). Many found the decor beautiful and immersive.
Excellent onsen facilities (public and private)
Guests highlighted the hot spring baths as a major strength — clean, relaxing and often available both as public (male/female separated, indoor/outdoor) and private in-room options; some noted 24-hour access and multiple pools.
Exceptional, attentive staff
Staff service received frequent praise for kindness and helpfulness: assisting with luggage, explaining the ryokan, speaking good English, arranging local bookings or discounts, and providing tea on arrival. Many said the team went above and beyond.
Convenient location and pleasant views
The ryokan’s location was noted as a short walk from the station and town, with calming river or garden views. Guests appreciated the quiet setting despite proximity to attractions.
Cultural touches and included amenities
Visitors enjoyed cultural offerings and small amenities such as welcome tea and kettles, kimono loan, and a tea‑ceremony style welcome; traditional meals were praised when included in the booking.
Negative Reviews
No in-room shower for some room types
Several guests noted there is no independent shower in many rooms — showers are in the onsen — which can be inconvenient for guests who prefer not to use the communal baths.
Aging facilities and occasional maintenance problems
Some reviews mentioned dated or fragile furniture, older sanitary fittings, and isolated issues like a toilet not working properly, suggesting parts of the property need upgrading or repair.
Damp/odour and ventilation issues
A few guests reported a slight damp smell or that windows are not fully sealed (typical of older wooden structures), which affected comfort for some visitors.
Limited dining availability nearby and early closing times
Several guests warned that nearby restaurants often close early and that traditional dinner/breakfast service may be unavailable unless reserved in advance due to limited capacity, reducing on-site dining options for late arrivals.
Accessibility and sleeping comfort concerns
A minority of guests reported steep steps to rooms (accessibility issue) and that futons or pillows were uncomfortable for their sleeping preferences.
Frequently Asked Questions
Rooms are traditional Japanese tatami rooms; most sleep 1–4 guests on futons, and a few larger historic suites can accommodate small groups or families—please check room type when booking.
Yes; the ryokan uses its own natural hot spring (onsen) with public indoor and outdoor baths fed by the property’s source.
Yes; several room types include a private hinoki (wooden) hot-spring bath, while other rooms use the shared gender-separated large baths.
The ryokan is about a 7–8 minute walk from Hakone-Yumoto Station and offers station pick-up on request; there is no regular airport shuttle (Haneda is roughly 97 km away).
Japanese is the primary language; some staff can assist in English according to guest reports, so request English assistance in advance if needed.
The ryokan serves seasonal kaiseki dinners and Japanese breakfasts, offered either in-room or in a private dining area depending on room type and party size; allergy requests should be notified in advance.
It’s an easy 7–8 minute walk from Hakone-Yumoto Station; a shuttle pick-up can be arranged if you contact the ryokan with your arrival time.
Standard check-in begins at 15:00 and check-out is by 11:00.
Official information does not indicate a pet-friendly policy, so expect pets are generally not accepted and confirm directly with the ryokan; some room types offer private in-room hot-spring baths, while public baths are gender-separated with limited private-use options available by request.
Convenience stores and small shops are a short walk near Hakone-Yumoto Station; the ryokan is a good base for Hakone sights such as the Hakone Open-Air Museum, Lake Ashi and other local attractions.