New Welcity Yugawara
8,2/10 Excellent - Based on 48 reviews
New Welcity Yugawara presents a practical blend of contemporary amenities and traditional bathing culture, operating a multi‑part hot spring complex that includes an open‑air bath, indoor guest‑only baths and a sauna alongside a family restaurant and wellness services. The property is arranged to serve both overnight guests and day visitors with free on‑site parking, complimentary Wi‑Fi and a 24‑hour reception; a complimentary shuttle links the accommodation with the nearby rail access point, easing transfers for short stays and regional excursions.
Guest accommodation ranges from tatami‑style Japanese rooms to Western twin rooms, many with views toward the river or surrounding greenery, and standard in‑room facilities include air conditioning and flat‑screen televisions. Communal bathing areas are clearly separated from quieter guest‑only indoor baths, and reviews and property information note a full spa programme with sauna and massage options; day‑use bathing is available and reservable private bathing is mentioned by guests when offered. Dining emphasises seasonal local produce and simple set menus suitable after bathing.
Positioned for excursions to Hakone and nearby coastal towns, the hotel functions well as a ryokan with onsen for travellers exploring Kanagawa and adjacent Shizuoka attractions, providing easy access to parks, shrines and seafood destinations along the coast. Practical features such as shuttle service, meeting rooms and light entertainment (karaoke, game corner) make it flexible for families and groups, while straightforward check‑in procedures and staff guidance help guests plan bathing, dining and day‑trip timings across peak and quieter periods.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: New Welcity Yugawara
Positive Reviews
Excellent onsen (hot springs)
Many guests praised the onsen facilities — indoor and outdoor baths are spacious, well maintained, and often described as having comfortable temperatures. Some reviewers appreciated guest-only baths that felt quiet and private.
Tasty and varied meals
Several reviews highlighted the food quality: dinner was described as delicious and plentiful, and breakfast (including buffet options) offered a good variety that guests enjoyed.
Clean, comfortable rooms and bedding
Multiple guests reported that rooms were tidy and comfortable, with good bedding and an overall clean guestroom environment.
Friendly, attentive staff
Reviewers noted polite and helpful staff who responded kindly to requests and provided good customer service during their stay.
Convenient facilities and extras
Guests appreciated practical conveniences such as a shuttle service, a large breakfast/dining hall, and the ability to charge shop purchases to the room — small touches that made visits easier.
Negative Reviews
Cleanliness and hygiene concerns
Some guests reported cleanliness issues including dusty rooms and air-conditioning units, mold or unclean conditions in toilets, and in a few cases complaints that baths or dining areas felt unclean.
Perceived poor value for price
A number of reviewers felt the dining (and overall experience) did not justify the price paid, describing meals as mediocre or not worth the cost.
Facility shortcomings and maintenance problems
Guests mentioned several facility issues: missing toiletries in certain bath areas, occasional broken or out-of-service bathing facilities, card-reader problems at the open-air bath entrance, and small in-room TVs or lack of a bathtub in some rooms.
Noise and privacy issues
Noise from other guests or nearby areas was reported — corridor noise, groups of students running, the sense of being overlooked from a nearby road, and in one report staff arguing being overheard — all affecting guest privacy or quiet.
Operational/logistical inconveniences
Several practical complaints appeared: lengthy check-in because of detailed explanations, long walk/distance to the open-air baths, limited morning onsen hours, elevator capacity concerns, and instances where towel requests or staff presence at breakfast were inadequate.
Frequently Asked Questions
Room types range from single and twin rooms to Japanese-style rooms with multiple futons; some Japanese rooms can sleep up to five guests. Exact maximum occupancy depends on the room type you choose.
Yes — the property features a large indoor onsen, an outdoor (open-air) bath known as Izumi no Yu, a sauna and guest-only bathing areas. Basic bath amenities and yukata/towels are provided or available for guests.
Yes — a complimentary shuttle runs between Yugawara Station and the ryokan; no advance reservation is typically required and the boarding point is at the station rotary.
The nearest major airport is Haneda; a common route is train to Yugawara Station on the JR Tokaido Line (total travel by public transport or car is roughly 90–120 minutes depending on connections). Narita requires a longer transfer via Tokyo.
Staff primarily speak Japanese; English assistance is limited, so it’s helpful to prepare simple requests or ask the property in advance for any special language needs.
Yes — you can expect Japanese-style elements such as tatami rooms and yukata, communal hot-spring bathing, seasonal Japanese meals, and a generally traditional-meets-modern ryokan atmosphere.
Nearby highlights include Manyo Park, Seaside Park Yugawara, Makuyama Park and local museums; Hakone and Atami are also reachable for day trips. The area offers coastal scenery, parks and hot-spring spots.
Yugawara Station (JR Tokaido Line) is the main rail access, local buses serve the area, and free on-site parking is available for guests arriving by car. The ryokan also provides a complimentary station shuttle.
Standard check-in is from 15:00 until 19:30 and check-out is by 10:00. If you need different times, request them in advance as options may vary.
The property offers large communal indoor/outdoor baths and a guest-only indoor bath; in-room private onsen or rentable private baths are not listed as standard and availability varies. Pets are not permitted, and the ryokan has an on-site restaurant plus nearby shops and a convenience store for basic supplies.