メイプルハイム
8,7/10 Excellent - Based on 3 reviews
Set in the Togari Onsen district near Iiyama, Maple Heim sits at the edge of slopes and beech woodland, offering a compact, family-oriented guesthouse experience. As a ryokan with onsen in Nagano, it pairs communal hot-spring bathing and mountain views with immediate access to outdoor activities; the property is used as a base for nearby ski areas (about 21 km to Ryuoo Ski Park) and for regional sightseeing such as the Jigokudani monkey park. Accommodation ranges from quadruple and family layouts to futon-style rooms, some opening onto views of the hills.
Facilities emphasize practical warmth and local hospitality: an indoor natural onsen and public baths, a jacuzzi and sauna, plus an outdoor-style sauna experience. There is a drying room and ski-storage for winter gear, an on-site espresso corner called "Hidamari" where records play while you relax, and a kappo-style dining room "Komorebi" serving seasonal home-cooked meals with breakfast served from 7:30 and dinner from 18:00. The house offers free Wi‑Fi throughout and non-smoking guest rooms.
Service is straightforward and attentive, with staff able to arrange local transfers or meet guests on arrival; equipment rental is available and larger groups can use a tatami hall for meetings or meals. Standard check-in begins in the mid-afternoon with morning check-out, and the property’s layout and shared bathing areas suit families, ski parties and hikers who value practical amenities over luxury. For travelers seeking an approachable, regionally rooted stay, this compact ryokan with onsen balances communal bathing, simple comforts and easy access to Nagano’s outdoor pursuits.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: メイプルハイム
Positive Reviews
Friendly, helpful staff
Multiple reviewers praised the staff for being kind, willing to assist and providing good service, highlighting attentive and helpful interactions.
Clean family rooms
Guests reported the family/quad rooms as clean, comfortable and spacious, suitable for groups or families.
Good location and service
A reviewer specifically mentioned the property’s good service and convenient location, indicating ease of access and overall satisfaction with stay logistics.
Negative Reviews
Shared toilet
One reviewer noted that the toilet facilities were shared, which may be a drawback for guests expecting private en-suite bathrooms.
Frequently Asked Questions
Rooms include quadruple and family options; some rooms sleep four on futons and there are larger family suites with beds plus futons suitable for families. No rollaway beds or baby cots are available.
Yes — the ryokan has a natural hot spring (weak alkaline simple onsen) with communal bathing facilities. Regular onsen hours are typically early morning and late afternoon/evening.
The onsen is usually open from 06:00–08:00 and 13:00–23:00. Please check at reception on arrival for any seasonal changes.
Bathing facilities are primarily communal and there is no regular private onsen listed; guests can ask the front desk about private-use options or timing for quieter use. Availability for exclusive use is limited and subject to the ryokan’s policies.
There is no scheduled airport shuttle listed; the nearest airport is Shinshu‑Matsumoto (about 117 km). Guests should contact the ryokan in advance if they need assistance arranging transfers or pick‑ups.
Staff are primarily Japanese-speaking; staff are attentive and helpful, but English proficiency may be limited. Contact the ryokan ahead of time if you require specific language assistance.
Expect traditional Japanese-style rooms, a wood‑warm interior, a communal onsen and a sauna (including an outdoor sauna experience), a coffee corner with espresso and records, and communal dining serving local ingredients. There are ski/snowboard rental and drying facilities for winter guests.
The ryokan sits in the Togari Onsen area with ski slopes and a nearby lift visible from some rooms; Ryuoo Ski Park and the Jigokudani Snow Monkey area are within driving range. Local hiking (Shinetsu Trail), herb gardens and seasonal activities like strawberry picking are also nearby.
The property has free on-site parking and is most easily reached by car; public-transport connections exist to Iiyama/Togari areas but services may be limited. If you need detailed directions or help from the nearest station, contact the ryokan in advance.
Pets are not permitted at the ryokan. Meals are served in the dining area using local ingredients; standard meal times are breakfast around 07:30 and dinner around 18:00, and the front desk can advise on nearby shops or supermarkets.