Itoen Hotel Toi
7,2/10 Very good - Based on 322 reviews
Itoen Hotel Toi sits on the west Izu coast with panoramic views over Suruga Bay, and its architecture and layout are arranged to maximize those sea vistas at dawn and sunset. The property’s principal feature is a large glass-walled bathing hall that faces the water and draws on the local chloride hot-spring source; a sauna and a seasonal outdoor pool complement the bathing program. Public bathing areas are spacious and designed for relaxation after coastal walks, making the property a practical choice as a ryokan with onsen in Shizuoka for travelers seeking ocean-front thermal bathing.
Guest accommodation focuses on sea-facing designs: traditional tatami-style rooms, hybrid Japanese-Western suites and a select number of guestrooms fitted with private open-air baths. Rooms are appointed with everyday conveniences such as television and complimentary Wi‑Fi, and the property provides lift access to public spaces. The availability of rooms with attached baths gives guests the option of more secluded bathing; when booked these rooms function as a ryokan with private onsen for an in-room onsen experience while other guests use the communal facilities.
Meals are served buffet-style with a rotating selection that draws on seasonal local seafood and regional produce, presenting roughly fifty dishes across Japanese, Western and Chinese preparations; dinner service is organised within set dining times and includes free-flow beverage options. On-site amenities include communal leisure facilities—karaoke, game room, table tennis and a sauna—alongside free parking and a 24-hour front desk. The hotel’s combination of sea views, varied bathing options and family-oriented facilities suits short coastal stays and exploration of nearby Izu attractions while prioritising accessible onsen experiences and simple convenience.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Itoen Hotel Toi
Positive Reviews
Stunning sea and mountain views
Multiple guests praised the ocean/mountain-facing rooms and the onsen views, calling the scenery and sunsets breathtaking and a highlight of the stay.
Wide range of on-site facilities and entertainment
Reviewers appreciated the large lobby and many leisure options — onsen, karaoke, billiards, table tennis and a game center — plus extras like free e‑bikes and luggage/bike storage, which added to the overall experience.
Friendly and helpful staff
Several comments noted attentive, helpful staff who assisted with requests (for example storing bikes and issuing refunds when an amenity failed), contributing to positive customer service impressions.
Generous buffet meals and included drinks
Many guests enjoyed the dinner and breakfast buffets, often mentioning variety and the fact that alcohol was included at dinner; breakfasts were described as delicious by multiple reviewers.
Good value for money
Numerous reviewers felt the hotel offered excellent value—plenty of facilities and meals for the price—and highlighted spacious public areas and a pleasant overall atmosphere.
Negative Reviews
Room cleanliness and condition issues reported by some guests
While some guests found rooms clean, several reported problems such as stains on bedding, visible spider webs, and general dirtiness in certain rooms, indicating inconsistent housekeeping standards.
Unpleasant smells in parts of the property
A number of reviews mentioned foul or moldy odors — in toilets, the elevator, washrooms, and some rooms — which negatively affected comfort for affected guests.
Small or poorly ventilated rooms and noise problems
Multiple guests described tiny or cramped single rooms, non‑opening windows and noisy ventilation, leading to discomfort and difficulty sleeping for some visitors.
Some amenities unavailable or malfunctioning
Reviewers noted the swimming pool being closed at times, a paid massage chair that didn’t work (though refunds were given), and a generally underused or dead lobby area where a cafe might have helped — suggesting intermittent availability and maintenance issues.
Mixed comments on food quality and an isolated food‑safety concern
Although many praised the buffet, others found the food quality somewhat cheap or not to their taste. One review reported a child becoming unwell after eating at the buffet; while isolated, this raised concerns about food safety for that guest.
Frequently Asked Questions
Room types include Japanese-style, Western and mixed layouts; capacities vary by room. For example, the family room lists up to 3 adults (and multiple futon beds), so check the specific room details when booking.
The hotel has large hot‑spring baths with views over Suruga Bay and some rooms offer private open‑air baths. Tattoos are generally not permitted in public baths, so use an in‑room or reserved private bath if needed.
Shuttle availability varies by property; the Itoen group operates round‑trip bus services that can be reserved. Contact the hotel directly to confirm service for Toi and to make a reservation (advance booking is required).
From major airports (Haneda or Shizuoka) take trains to Mishima or Shuzenji and transfer to a local bus toward Toi. The local bus from Shuzenji takes around 50 minutes; by car it is roughly 60–70 minutes from the Numazu/IC area depending on traffic.
The primary language at the property is Japanese and English support may be limited. Contact the hotel in advance if you need English assistance or specific language help at check‑in.
Dinner and breakfast are served buffet style with a wide selection of Japanese and international dishes. Dinner typically includes an all‑you‑can‑drink option covering alcoholic and soft beverages.
Nearby sights include Odoi Beach, Koibito Misaki (Lover’s Cape), Toi Gold Mine and Mt. Daruma. The hotel also highlights local seasonal events and sightseeing on its information pages.
The hotel provides on‑site parking (about 60 spaces) and is served by local buses. The front desk can advise on timetables, local bus connections and nearby transport options.
Standard check‑in begins at 15:00 (3:00 PM) and check‑out is by 11:00 AM. If you expect to arrive outside normal hours, confirm your arrival time with the hotel in advance.
Some room types include private or open‑air in‑room baths and private baths may be available; pets are not allowed at this property. Convenience stores and supermarkets are located in Toi town—ask the front desk for directions and opening hours.