Hotel Oonoya
6,9/10 Good - Based on 113 reviews
Hotel Oonoya sits on Atami’s waterfront in Shizuoka, presenting a large, family-oriented ryokan experience that blends traditional Japanese guest rooms with Western-style conveniences. The property’s public areas include a capacious Roman-style bath reminiscent of ancient thermae, an open-air bath with expansive views across the Sagami Sea, and seasonal outdoor pool facilities; communal leisure options such as karaoke, table tennis and a game room extend the hotel’s appeal to groups and multigenerational travelers. A complimentary shuttle and on-site parking simplify access for visitors.
The hotel operates a network of onsen facilities—ten distinct bathing areas in total—ranging from the very large Roman bath that can hold several hundred guests to smaller, reservable family baths available around the clock. These 24-hour private baths allow for intimate bathing experiences alongside gender-segregated large baths and a sea-facing rotenburo; hot water is supplied from multiple on-site sources and many baths are offered as flowing, natural onsen rather than merely heated pools. For dining, an extensive buffet serves Japanese, Western and Chinese options with live cooking stations.
Guest rooms include tatami Japanese rooms, mixed Japanese–Western layouts and an elevated wing for more formal accommodations, all designed to prioritize comfort and sea views where available. Practical details such as 15:00 check-in, 11:00 check-out, free Wi‑Fi in public areas and family-friendly facilities are in place to support short stays and event bookings; the hotel also hosts seasonal fireworks viewing from upper floors. As a ryokan with onsen Shizuoka and a ryokan with private onsen Shizuoka option, the property suits travelers seeking accessible coastal hot-spring bathing in Atami.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hotel Oonoya
Positive Reviews
Extensive, tasty buffet meals
Multiple guests praised the dinner and breakfast buffets as abundant, varied and delicious, with many enjoying the all-you-can-eat/drink offerings.
Large, pleasant Roman/onsen baths
Several reviews highlighted the Roman bath and other hot-spring facilities as spacious, relaxing and a major highlight of the stay.
Friendly, helpful staff and shuttle service
Guests reported polite, accommodating staff and appreciated the provided shuttle/transport service; staff responsiveness contributed to a pleasant experience.
Spacious rooms and good views
Many found the guest rooms large and comfortable, with higher-floor rooms offering nice ocean views that added to the stay.
Good value for money
Several reviewers noted the hotel felt reasonably priced or good value, especially considering the food and onsen options available.
Negative Reviews
Outdated bathrooms and toilets
Numerous comments mentioned that room toilets, baths and some facilities feel old or dated and can be uncomfortable to use.
Cleanliness and hygiene issues
Some guests reported cleanliness problems such as dust in corridors, hair on floors, rubbish in rooms, unpleasant toilet smells and even an insect sighting in a bath area.
Staffing and service bottlenecks
Reviews described understaffing at peak times (e.g., souvenir shop queues at check-out) and limited amenities like too few hair dryers, causing waits and inconvenience.
Booking/cancellation and payment dispute
At least one reviewer reported a serious issue with cancellation/refund and extra-guest charges, describing the reservation system and refund handling as problematic.
Crowding and service consistency at dining/baths
Some guests experienced crowded bathing areas with few shower stations, and occasional buffet service issues (cold dishes or limited hot items and day-to-day menu repetition) during busy periods.
Frequently Asked Questions
Rooms include twin and family styles; some family rooms sleep up to eight using futons and several rooms suit groups and families. Cots and extra beds are not generally available, so check room descriptions when booking.
Yes — the property features public hot spring baths including a large Roman-style bath and open-air bathing areas. Baths are shared facilities and follow standard onsen bathing etiquette.
Private onsen rentals are not a standard offering; guests should ask the front desk on arrival to check for any private-bath options or time-limited rentals. Availability is limited and arranged on request.
The hotel offers a free local shuttle service within the area; shuttle details and schedules should be confirmed with the hotel in advance. There is no regular direct airport shuttle, so most guests use trains to Atami Station then the hotel shuttle or a short taxi.
The usual route is by train to Atami Station (JR Tokaido/Shinkansen connections) followed by the hotel shuttle or a 10–20 minute local transfer; driving times are roughly 1.5–2 hours from Haneda and about 2.5–3 hours from Narita depending on traffic. Taxis and local buses are also available from Atami Station.
Japanese is the primary language; hotel staff may speak limited English at reception. If you need detailed assistance, prepare basic Japanese phrases or a translation app.
The hotel serves buffet breakfast and dinner, with a range of Japanese and Western-style dishes and alcoholic beverages available at dinner. The hotel can note dietary requests if informed in advance or at check-in, but detailed accommodation may be limited.
Key sights such as the Atami Ropeway, Kiunkaku, Atami Sun Beach and Atami Castle are within a 10–15 minute walk or a short local transfer. The hotel’s central location makes it convenient for strolling to nearby temples, museums and the port area.
Check-in is typically from 15:00 to 18:00 and check-out is by 11:00. The property’s rules state a minimum age for check-in and children are welcome; confirm any specific group requirements with the hotel before arrival.
Pets are not allowed on the property. Convenience stores and local shops are within a short walk toward Atami Station, and larger supermarkets are available a short taxi ride away.