Shiragiku
8,7/10 Excellent - Based on 24 reviews
Shiragiku sits in the heart of Beppu, combining classic ryokan touches with hotel-scale services; it is an easy walk from the JR station and places you within reach of the city’s hot-spring attractions and coastal views. The property frames a century-style garden and offers multi-floor dining that opens onto sweeping panoramas from its upper restaurants, while public spaces include a welcome lounge and spaces for light refreshments throughout the day.
The bathing programme is central to the experience: multiple public baths include both indoor and outdoor onsen separated for men and women, and the property emphasizes a hydrogen carbonate spring whose source temperature and mineral profile are promoted for skin feel and relaxation. Selected room types feature private hot-spring bathtubs or semi open-air onsen in the guest suite, allowing either shared public bathing or in-room privacy depending on the accommodation chosen.
Rooms range from tatami-style suites with futons to Western-style bedrooms with beds and modern conveniences; premium floors add private-dining options and dedicated service for quieter stays. On-site facilities include multiple restaurants with seasonal kaiseki menus, a beauty salon, karaoke spaces, complimentary lobby Wi‑Fi and guest parking, making the property practical for both short stays and extended relaxation. As a ryokan with onsen in Beppu and a ryokan with private onsen Ōita, the house balances traditional bathing culture with contemporary comforts for a restorative stay.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Shiragiku
Positive Reviews
Friendly, attentive staff
Multiple guests praised the service and helpfulness of the team — attentive personal service, sightseeing advice, assistance with transport and luggage/shipping, and a generally warm, welcoming attitude.
Excellent onsen and bathing options
Reviewers repeatedly highlighted the onsen: smooth water quality, attractive open-air baths, a jacuzzi onsen, and alternating men’s/women’s schedules that guests enjoyed.
High-quality, varied breakfast and dining options
The buffet/restaurant breakfast was noted for its variety and quality, plentiful drinks and desserts, and higher-than-average ingredients compared with other hotels.
Convenient location and pleasant views
Guests appreciated the hotel’s proximity to Beppu Station and nearby park, plus scenic views from the upper‑floor restaurant overlooking Beppu Bay and surrounding landmarks.
Welcome lounge, amenities and extras
Many enjoyed the free lounge/welcome refreshments, afternoon snacks and drinks, complimentary amenities (yukata/robes, umbrellas, slippers), and available free parking, which added to the hospitality experience.
Negative Reviews
Outdated or worn rooms/facilities
Several guests felt parts of the hotel were aging or showing wear (furniture, wallpaper, general decor), which detracted from expectations and comfort for some stays.
Security incident in onsen area
One guest reported clothing was stolen while using the onsen, leaving them very disappointed and concerned about onsen-area security.
Booking and room-assignment misunderstandings
Some guests were surprised by how room types and in‑room services are assigned (e.g., being given twin beds, inability to select specific rooms via the booking channel) and by assumptions about included meals (expected in‑room Kaiseki that was not provided).
Uncomfortable pillows
At least one reviewer found the pillows too hard and unsuitable for their comfort.
Facility limitations and ventilation issues
Guests noted certain facility limitations — the gym being restricted to women only for some, an older heat‑pump ventilation setup instead of in‑room AC that led some to open windows and encounter mosquitoes — and suggested upgrades.
Frequently Asked Questions
Rooms vary from twin Western rooms for two to Japanese-style rooms with tatami and futons that commonly sleep up to four guests; check the room description for exact occupancy.
Yes — the property has public hot spring baths with separate male and female facilities and outdoor bathing areas.
Some room types include a private or semi open-air hot spring bath; book a room specifically described as having a private bath if you want exclusivity.
There’s no listed dedicated airport shuttle; the usual options are the Oita Airport express bus to JR Beppu Station (about 40–50 minutes) or a taxi, and Shiragiku is an eight-minute walk from Beppu Station.
Japanese is the primary language; English assistance is commonly available at reception, though language support may vary by staff and time of day.
Standard check-in starts at 15:00 and check-out is by 11:00; guests arriving after 18:00 should notify the property in advance.
Yes — children of any age are accepted and Japanese-style rooms with multiple futons accommodate families; however, cribs and extra beds are not available.
No, pets are not allowed on the property.
The ryokan is close to Beppu’s main sights, including the Hell Springs (Jigoku Meguri), Umitamago Aquarium, Mount Takasaki (monkey park), Beppu Park and B-Con Plaza, all reachable by short taxi ride or local transport.
The property has on-site restaurants serving Japanese kaiseki and Western/European dishes plus breakfast; convenience stores and local shops are within easy walking distance of Beppu Station.