Bergtour Marukita
9,6/10 Exceptional - Based on 170 reviews
Bergtour Marukita sits on the slopes of Happo-One in Hakuba, offering straightforward mountain accommodation with a natural hot spring on the top floor. The property operates a public onsen with indoor and open-air baths and a sauna; the rooftop open-air bath frames seasonal views of the Northern Alps. Guests find traditional Japanese-style rooms alongside a small number of Western rooms, and the atmosphere is practical rather than ornate, geared toward skiers, hikers and families seeking a ryokan with onsen in Nagano.
Rooms are mainly tatami-floored, arranged to accommodate two to four guests with en-suite or private bathrooms in many units; a few Western-style rooms are available for travelers preferring beds. Standard amenities include yukata, towels, toiletries, free Wi‑Fi, refrigerators and hair dryers; the property also provides a ski-drying room, luggage storage and on-site parking. Electric vehicle charging is available. Meals emphasize local produce and house-grown rice, with seasonal menus that spotlight Hakuba pork shabu-shabu and vegetable-focused options such as a summer salad bar.
The location is a short walk from Happo-One lifts and the Hakuba Ohashi viewpoint, with winter shuttle services and optional station transfers by arrangement; it is therefore convenient for alpine activities year-round. Onsite facilities are oriented to outdoor visitors — a sauna, communal baths and a small reception handling reservations and local information — while nearby trails, botanical gardens and ski venues offer easy day-trip options. The straightforward service model and practical facilities make this a useful base for outdoor-focused stays in Nagano throughout the year.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Bergtour Marukita
Positive Reviews
Exceptional, attentive staff
Multiple reviewers praised the warm, helpful and accommodating staff who went above and beyond (helping with bookings, shuttle rides, luggage, phone calls and even assisting after a ski accident). Host interactions made stays feel personal and welcoming.
Excellent onsen and sauna facilities
Guests frequently mentioned the on-site onsen (indoor and outdoor) and sauna as major highlights — spacious, well maintained and a relaxing way to end the day, sometimes enjoyed privately.
Very good breakfast and food
Breakfast received strong praise for quality and variety (Japanese and Western options, homemade items like bread and brioche, and standout dishes such as scrambled eggs or French toast). Some recommended the hotel dinner on certain nights.
Convenient location and transport support
The hotel is within easy walking distance of the bus/gondola/shuttle points and nearby shops. Staff provide shuttle/drop‑off to the gondola and help with arranging transport, making it convenient for skiing and local exploration.
Clean, comfortable traditional rooms and useful amenities
Rooms (tatami and futon) were described as clean and authentic, with helpful amenities such as drying rooms/gear lockers, kettles, mini fridges, toiletries and occasional extra futon layers for added comfort.
Negative Reviews
Futon/bed comfort for some guests
A few visitors (especially Western travellers) found the traditional futon mattresses somewhat thin or less comfortable after long activity days; several noted that adding extra layers improved sleep.
Pillows considered uncomfortable by some
A small number of guests mentioned pillows as slightly uncomfortable, a minor issue compared with otherwise positive sleep experiences.
Shower temperature and spray issues
Some reviewers reported inconsistent water temperature and awkward spray patterns in the room showers, making them prefer using the onsen instead.
Rooms can feel small for Western expectations
A few guests noted that room layouts are compact and can feel tight to move around for those used to larger Western‑style rooms.
Limited English from some staff (manageable)
While staff were described as very helpful, several reviews noted limited English; guests said communication was effectively handled with tablet/translator apps but language differences exist.
Frequently Asked Questions
Rooms are mainly Japanese-style (tatami) that typically fit 2–4 guests; western rooms fit 2–3. Cots and extra beds are not available, but family rooms are offered and children of any age are welcome.
The ryokan has a top‑floor natural hot spring with indoor and open‑air baths plus a sauna; morning and afternoon/evening bathing sessions are provided. Hours vary by season but are generally early morning (around 05:00–06:00 to 09:00) and afternoon–evening (circa 14:00/15:00–23:00).
A free shuttle from JR Hakuba Station is available by reservation; contact the property on arrival to use it. There is also a routine winter shuttle to/from Hakuba Happo‑One ski area.
The closest airport is Matsumoto (about 1.5 hours by road); from Tokyo many guests take the Shinkansen to Nagano then a bus to Hakuba (roughly 3–4 hours total). Car rental or highway routes are also commonly used for direct access.
The property provides English information and the staff can assist in English for common requests. For complex arrangements it’s best to contact the ryokan in advance.
Kaiseki (multi‑course) dinners using local ingredients are offered in the dining room and require advance reservation. The hotel notes that dinner should be reserved in advance (check the deadline with the property); breakfast is offered and also requires prior notice.
Yes — Bergtour Marukita is within walking distance to Hakuba Happo‑One (about a 10–15 minute walk) and is a short drive from local sights such as Hakuba Saegusa Museum and the botanical garden. The ryokan is well placed for hiking and ski access in the Northern Alps.
The property advertises public indoor and open‑air hot spring baths on the top floor; private/reservable onsen are not listed as a standard option. Ask the reception on arrival for any possible private arrangements or time options.
Pets are not allowed at the property. There are convenience stores and supermarkets in Hakuba village within a short drive; the front desk can direct you to the nearest shop.
Standard check‑in is from 15:00 and check‑out is by 10:00. The reception is staffed and luggage storage is available before check‑in and after check‑out.