Hakone Hotel
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Hakone Hotel sits on the shores of Lake Ashinoko and combines mid-century resort architecture with views across the water and the surrounding peaks. Guest rooms range from compact lake-view doubles to larger suites, each with en suite bathing facilities, a seating area and traditional yukata provided for on-property comfort. Dining focuses on seasonal produce: the main restaurant serves a French-influenced menu steeped in local ingredients, a teppanyaki counter grills seafood and meat to order, and a lakeside bar offers cocktails and a quieter afternoon lounge service. The property markets itself as an accessible ryokan with onsen in Kanagawa for visitors seeking hot-spring access alongside hotel-style services.
Bath facilities include two named hot-spring areas that offer both indoor pools and semi-open or open-air baths; the pair alternate use by gender and are complemented by a rooftop open-air bath with panoramic views. Public bathing is a central feature: towels and basic amenities are provided and the hotel operates an esthetic clinic and massage treatments so guests can combine bathing with spa therapies. For active guests the hotel maintains a private pier and a seasonal activity program for canoeing, fishing and lakeside excursions, while concierge staff can arrange transfers and sightseeing to nearby museums, shrine sites and ropeway attractions a short drive away.
Rooms offer fridges, hairdryers and complimentary Wi‑Fi; staff provide multilingual assistance, and public spaces include a tea lounge and shop. The property suits couples and families seeking lakeside calm while using Hakone as a base for regional exploration, and functions as a ryokan with onsen Hakone, Kanagawa.
Highlights of this ryokan
Points of interest nearby
Review summary for: Hakone Hotel
Positive Reviews
Spectacular lake and Mt. Fuji views
Many guests highlight the panoramic views from the rooms (large bay windows) and even from bathtubs — the setting on Lake Ashi with views of Mount Fuji is a standout feature.
Spacious, well-equipped rooms
Reviews repeatedly praise the large, bright rooms with good equipment, generous beds and sizeable bathrooms, providing comfortable accommodation and impressive windows.
Attentive, professional staff
Numerous comments note very polite, helpful and English‑proficient staff who provide high-quality service and useful local information.
Excellent onsen experience
The public baths/onsens are frequently described as exceptional and relaxing; they are a major draw for guests (with some operational notes in negatives).
Great lakeside location and dining options
Guests appreciate the hotel's prime lakeside position (easy access to boat services and bus stop in front) and many commend the restaurant and dinner quality; several reviews also mention satisfying breakfasts.
Negative Reviews
Some rooms and bathrooms feel dated
Multiple reviewers mention that certain furnishings, decor and bathrooms are becoming a bit old or tired compared with modern 4‑star standards — upkeep is good but signs of age are visible.
High prices for food and nearby options
Several guests felt on-site dining (and some nearby vendors) was expensive; a few called out high prices for ramen/beer from a food truck and perceived poor value for certain meals.
Onsen access restrictions (tattoos) and scheduling
The tattoo policy excludes guests with visible tattoos from the baths; one reviewer also noted that the two onsens do not always offer the same view at all times (timing/rotation can affect who sees Fuji from the baths).
Limited local amenities and transport considerations
Some visitors found the immediate area quiet with few restaurants open late and limited shops nearby, and a few mentioned access by public transport can be slightly complicated or require bus connections.
Mixed comments on some bedding/eating offerings
A few guests reported average comfort from certain beds/sofa beds when three people share a room, and a small number found bar dishes or breakfasts not fully matching expectations for the price.
Frequently Asked Questions
Room types vary from twin rooms for two guests to larger suites that can accommodate up to four; cribs and extra beds are available on request for young children.
Yes — the property offers hot spring public baths and open-air baths for guests to use.
The listing highlights public hot spring facilities; private or reservable baths are not clearly listed, so please contact the hotel directly to request or confirm private use.
No airport shuttle is listed; the hotel is reachable by about a 35‑minute bus ride from Hakone Yumoto Station or a roughly 35‑minute drive from Odawara Station, and it provides on‑site parking.
Hotel information is available in English on booking platforms; staff may assist in English but Japanese is the primary language — contact the hotel if you need guaranteed language support.
The hotel has multiple dining venues, including a French restaurant (Il Miraggio), a teppanyaki restaurant (Yamazakura) which requires advance reservation, and Il Lago bar for drinks.
Guests can enjoy traditional onsen bathing, wear provided yukata robes in their rooms, and sample Japanese teppanyaki alongside regional hospitality.
The hotel sits on Lake Ashinoko and is close to Hakone Shrine (about a 15‑minute drive); Owakudani and other Hakone sights are also within easy driving distance.
The hotel is accessible by local bus from Hakone Yumoto and by car from Odawara, and the property offers free private parking on site.
Pets are not allowed at the property; for nearby supermarkets or convenience stores, ask reception and they will provide directions to the nearest options.