Shiunso
9/10 Exceptional - Based on 194 reviews
Shiunso is a traditional ryokan set along the river in Hakone, Kanagawa, that combines classic Japanese architecture with measured modern comforts. The property occupies a wooded slope overlooking bamboo-clad hills and the flowing Hayakawa River, creating a quietly scenic setting that emphasizes seasonal change. Rooms are arranged in a low-rise layout and typically feature tatami flooring and futon bedding; large windows and private terraces focus attention outward to the water and garden rather than toward urban views, making it a clear choice for travelers seeking a ryokan with onsen in Hakone.
Bathing facilities include several communal hot-spring baths and open-air rotenburo carved into the landscape, while private-use baths can be reserved for guests who prefer solitude; some room categories offer their own outdoor baths for exclusive use. Meals follow a multi-course kaiseki format that highlights local catches from nearby ports and seasonal produce, and many dining arrangements are served directly in guests’ rooms. Practical amenities include complimentary Wi‑Fi, on-site parking and an English-language reservation channel; the property is a short walk from the local rail stop and a brief drive from the main Hakone-Yumoto transport hub, which keeps access straightforward for day trips around the area and for those looking specifically for a ryokan with private onsen in Kanagawa.
The overall tone of the stay emphasizes quiet, attentive service and an unhurried pace: daily rhythms are organized around bathing, meals and nature viewing rather than intensive programming. The riverside location and modest building scale reduce ambient noise and support evening walks along nearby paths; interior spaces balance plain, well-made joinery with contemporary conveniences such as private bathrooms and climate control. For visitors planning sorties into Hakone’s museums, ropeway and lakes, the ryokan serves as a restful base where traditional bathing culture and room-first dining are readily accessible.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Shiunso
Positive Reviews
Very friendly and attentive staff
Multiple reviews highlight exceptionally kind, helpful and attentive staff who go out of their way to assist guests, explain procedures, and create special moments (e.g. small gift for a birthday). Staff effort compensates for limited English in many cases.
Authentic traditional ryokan experience
Guests repeatedly mention the genuine Japanese atmosphere: spacious tatami rooms, traditional décor, low tables and futons on the floor, offering an immersive cultural stay that matches photos and expectations.
Excellent onsens and spa options
The property offers high-quality public and private onsen (including outdoor baths and room-private baths). Many guests praised the relaxing hot baths, indoor/outdoor settings and the quiet spa experience.
Delicious, plentiful Japanese meals (kaiseki)
Dinner and breakfast served in the room were frequently described as very good, plentiful and well presented. Several guests enjoyed the explanations given by staff about the dishes.
Scenic, peaceful riverside location
Reviewers value the beautiful, tranquil setting by the river with pleasant views. Many noted it as an ideal, relaxing base for exploring Hakone and appreciated the peaceful atmosphere.
Negative Reviews
Some rooms and facilities need refreshing
Several guests noted that parts of the property are dated, with worn or damaged fittings and fixtures; bathrooms or showers in particular were described as needing updates or improvement.
Futon bedding can be uncomfortable for some
The traditional futons on tatami are firm and unfamiliar to guests used to western beds; multiple reviewers mentioned the firmness as a downside.
Location can feel isolated and involves a steep walk from the station
The ryokan sits a bit away from the main station (around 15–20 minutes on foot or a 1.5 km uphill walk). While buses stop nearby, guests recommend informing visitors about bus options; taxis can be hard to find during busy departure times.
Onsen access and scheduling limitations
Some guests found onsen access restricted by reservation/first-come rules or limited time slots, which could be inconvenient when availability is tight.
Limited English and occasional minor service inconveniences
While staff are very helpful, foreign-language support is limited and guests rely on translation tools at times. A few reviewers also reported minor service issues (e.g. abrupt morning clearing of beds, a brief water outage) that affected their stay.
Frequently Asked Questions
Room sizes vary: standard Japanese rooms suit couples or small families, some rooms sleep up to four guests and certain suites can accommodate up to six; contact the ryokan for larger groups or special arrangements.
Shiunso has gender-separated indoor and outdoor public baths plus private indoor and private open-air baths, and some suites include a private in-room onsen for exclusive use.
Private baths can be reserved in advance or on arrival; the ryokan offers reserved private options with set-time slots so it’s best to book early to secure your preferred time.
Shiunso is a short walk from Tonosawa/Hakone Yumoto or a few minutes by shuttle/taxi; Odawara Station is a short taxi ride away and several local buses also serve the area.
From Tokyo, take trains (Odakyu Romancecar or JR to Odawara) and transfer to Hakone Yumoto or local buses; from major airports travel via Tokyo rail connections to Odawara/Hakone Yumoto and then a short taxi or bus ride.
The ryokan has English-language information but staff may have limited English; they are generally helpful and appreciate advance notice of arrival times or specific requests.
Meals are traditional multi-course Japanese (kaiseki) typically served in-room or in private dining spaces; meal requests should be made ahead of arrival and some dietary restrictions may not be accommodated.
Standard check-in is 15:00–18:00 and check-out is by 10:00; guests should inform the ryokan of late arrival as dinner service may be unavailable for arrivals after the stated dinner cut-off.
Local highlights include the Tonosawa hot-spring area, nearby shrines and walking parts of the old Hakone Road, the Hakone Open-Air Museum and the ropeway area, all reachable by short bus or taxi rides.
Pets are not allowed at Shiunso; convenience stores and small shops are located within a short walk of Hakone Yumoto Station for basic supplies.