Hotel Okada
8,4/10 Excellent - Based on 2202 reviews
Hotel Okada sits on the quiet slopes of Hakone as a ryokan with onsen, offering a blend of traditional Japanese elements and modern conveniences. The property centers on its hot‑spring facilities, with communal indoor baths and outdoor open‑air baths fed by local onsen waters, and guests can request private hot‑spring sessions or book rooms with direct access to an open‑air bath. Accommodation includes tatami‑matted rooms with futon bedding, Western and hybrid layouts; rooms provide air conditioning, flat‑screen TV, refrigerator, electric kettle and complimentary toiletries, and yukata and slippers are provided.
Facilities focus on relaxation and family stays: a public bathing area, a sauna, on‑site massage services, a seasonal outdoor pool and a small game and karaoke corner. The on‑site dining offers buffet breakfast and dinner alongside a sky lounge serving Japanese and international dishes that emphasize local ingredients, with staff able to accommodate special-diet requests. Practical amenities include free Wi‑Fi in public areas, private parking and a reception team that assists with sightseeing, transfers and arranging private onsen bookings.
Located a short shuttle or five‑minute bus ride from Hakone Yumoto station, the hotel provides straightforward access to Hakone’s attractions while retaining a quieter mountain‑resort atmosphere. The layout and services make it a solid choice for families, couples and multigenerational groups seeking an accessible ryokan with onsen in Hakone and Kanagawa, offering a mix of communal bathing, optional private hot‑spring experiences and everyday comforts. The overall character is practical rather than boutique, delivering dependable onsen facilities alongside simple, serviceable guest rooms.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hotel Okada
Positive Reviews
Excellent onsen facilities (public and private)
Many guests highlighted the onsen as the main attraction — public baths and in‑room/private baths were described as relaxing, scenic and a highlight of the stay.
Friendly, attentive staff
Multiple reviews praised the service: staff were polite, helpful and went out of their way to assist guests, even when language barriers existed.
Generous, high‑quality buffet meals
The breakfast and especially the dinner buffet were repeatedly described as varied, plentiful and of very good quality — often a pleasant surprise for guests.
Spacious, comfortable rooms (traditional and western‑style)
Guests appreciated large rooms and comfortable sleeping arrangements (futons or western beds), with family rooms offering distinct areas and good amenities.
Peaceful mountain setting and relaxing extras
Reviewers liked the hotel's natural surroundings and views, finding it a calm base for exploring. Additional amenities such as massages and plentiful toiletries added to the relaxing experience.
Negative Reviews
Remote location and uphill access
Many guests found the hotel a considerable walk or uphill from Hakone‑Yumoto station (about 15–25 minutes). Shuttle or local bus service was reported as limited or infrequent, making access with luggage inconvenient and sometimes requiring taxis.
Some areas and rooms are dated
Several reviews noted that parts of the building and some rooms feel worn or in need of renovation; guests advised choosing renovated rooms when possible.
Additional costs / restaurant prices high
Although the buffet is praised, multiple guests mentioned hotel restaurants and evening meals can be expensive for families or groups, making off‑site dining preferable for some.
Facility availability and restrictions
A few guests experienced temporary closures or repairs of outdoor baths, morning closures of certain onsen, and restrictions such as no‑tattoo policies that prevented some visitors from using the baths.
Practical issues: Wi‑Fi, noise and bathroom quality
Common practical complaints included unstable Wi‑Fi, constant ventilation noise in some rooms that reduced tranquility (especially when using private onsens), and a few reports of bathrooms being poor or outdated.
Frequently Asked Questions
Room capacity varies by type; many Japanese-style rooms use tatami and futons and can sleep up to five guests, while other rooms combine beds and futons—check the specific room description for exact capacity.
Yes — the property offers multiple hot-spring baths including indoor and open-air baths, a footbath, a sauna, and the option to request private hot-spring baths subject to availability.
Yes — the hotel is served by local shuttle buses and Hakone Tozan buses that stop near the property, typically a short 3–10 minute ride from Hakone-Yumoto Station.
Most guests arrive via Tokyo’s Haneda Airport (the closest) or Narita; from Haneda you can travel by train and transfer at Odawara or Yokohama to reach Hakone-Yumoto, with total travel time usually around 90–120 minutes depending on connections.
English is available at the hotel and on its English web pages, and staff can assist in English to a reasonable extent, though Japanese remains the primary language for some services.
Rooms feature tatami flooring, futon bedding and yukata robes; communal onsen bathing, Japanese-style meals in the dining area, and traditional hospitality provide an authentic ryokan experience.
The hotel is a convenient base for Hakone attractions such as Hakone-Yumoto town, Hakone Shrine, Owakudani, Lake Ashi and the Hakone Open-Air Museum, all reachable by public transport or short drives.
Use the Hakone Tozan buses and trains, the Hakone Freepass for unlimited travel on local lines, local shuttle buses, or taxis for direct transfers to major sights.
Standard check-in is in the mid-afternoon and check-out is in mid-morning (times commonly fall between 14:00–15:00 for arrival and 10:00–11:00 for departure); guests are asked to inform the hotel of their expected arrival time in advance.
Private onsen use can be requested where available; pets are not accepted at the property; and convenience stores and small supermarkets are located within Hakone-Yumoto town a short walk or shuttle ride from the hotel.