Hakuba Tsugaike Sunrise Tanne
8,4/10 Excellent - Based on 35 reviews
Hakuba Tsugaike Sunrise Tanne sits at the base of Tsugaike, a compact ryokan that pairs simple, well-equipped guest rooms (tatami and a few Western rooms) with ski-oriented services. Positioned steps from the Tsugaike gondola and beginner slopes, it acts as a ski-in property and offers free Wi‑Fi, ski lockers and a heated drying room. Rooms feature ensuite or private-bath arrangements and standard toiletries, while communal areas include a lounge and a small gym for groups. This ryokan with onsen in Hakuba focuses on practical comfort.
The property’s public bath is fed by local natural spring water and is described on-site as a 100% natural Hakuba spring; the water is listed as a simple, weakly alkaline hot spring with jet facilities. Bathing is arranged in separate male/female periods with morning and evening access, and the large communal ofuro and jet bath are promoted as recovery-focused amenities after skiing or hiking. The facility operates public bathing rather than private in-room onsen, so guests should plan accordingly if they require exclusive use.
Dining highlights the local harvest: breakfast routines centre on house-grown rice and highland vegetables, with a morning buffet offered and seasonal variations to dinner service noted. Practical features include free on-site parking, coin laundry, a ski storage/boot-drying room and nearby bus links to Hakuba transport hubs, making the property a convenient base for both winter slopes and summer trails. Overall the accommodation targets families and ski groups seeking straightforward service, communal facilities for equipment and the thermal bathing that characterises a ryokan with onsen in Nagano.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hakuba Tsugaike Sunrise Tanne
Positive Reviews
Outstanding ski location (ski‑in/ski‑out)
Many guests praised the location — immediate access to the slopes, lifts and gondola, often described as ski‑in/ski‑out or only a short walk (minutes) to lift ticket offices and rental shops.
Friendly, helpful staff and service
Multiple reviews highlight attentive, supportive staff who assisted with parking, equipment shipping and general needs, contributing to a positive stay.
Authentic Japanese experience and comfortable bedding
Guests enjoyed the traditional Japanese rooms with tatami mats and futon bedding, noting the mats and blankets were comfortable and provided a genuine local experience.
Clean, well‑maintained rooms and facilities
Reviews mention clean rooms and a well kept building overall, with private unit baths available in many rooms and useful guest facilities like drying rooms and boot storage.
Good breakfast and convenient local dining options
Many found the breakfast simple but tasty, and appreciated the abundance of nearby restaurants and eateries within a few minutes' walk.
Negative Reviews
No dinner service / limited evening dining at the hotel
Several guests noted the hotel does not serve dinner, requiring guests to walk to nearby restaurants; reviewers warned that local eateries can be busy and may require reservations.
Small bathrooms and limited bathroom features
Guests reported compact in‑room bathrooms and the absence of preferred fixtures (for example bidet/rear spray), and some mentioned cold toilet seats as an inconvenience.
No elevator — luggage and access issues
Multiple reviews pointed out there is no lift, so guests may need to carry luggage up stairs to second or third floors, which can be inconvenient.
Ski gear storage concerns and small guest slippers
Some guests reported the ski equipment storage was not a proper dry room and had a musky smell; others mentioned provided slippers were small and slippery.
Perceived value and limited amenities
A few guests felt pricing was high for futon‑only rooms and noted limited amenities (for example no yukata provided or fewer toiletries), and some found breakfast selection modest compared with larger hotels.
Frequently Asked Questions
Rooms range from small Japanese-style (6–8 tatami) and twin rooms to a triple/family room; typical occupancy is 2–3 people but family rooms are available—check the specific room capacity when booking.
Yes, the property offers an indoor public hot spring / onsen for guests.
The property lists a public onsen/public bath; private/reservable in-room or exclusive hot-spring bookings are not indicated—contact the ryokan to confirm special arrangements.
There is no regular airport shuttle listed; the ryokan is best reached by car or local bus from nearby stations and is very close to the Tsugaike ski area and local bus stops.
The nearest airport is Shinshu‑Matsumoto Airport (Matsumoto), approximately 74 km from the property.
Sources indicate staff are primarily Japanese, with some listings reporting staff who can handle basic English and other languages; expect limited English and ask ahead for language help.
Check‑in starts at 15:00 and check‑out is by 10:00.
Pets are not allowed at the property, and parties/events or whole‑facility rentals are not offered according to the house rules.
The ryokan sits in a small village with restaurants and local shops within walking distance; larger supermarkets are in the broader Hakuba area a short drive away.
The property has an on‑site restaurant and serves a buffet/Asian breakfast; a selection of nearby restaurants is also within easy walking distance.