Hotel Keisui
8,6/10 Excellent - Based on 184 reviews
Hotel Keisui, also known as Ryokusuitei Keisui, sits at the foot of the Northern Alps in Omachi and blends contemporary comforts with traditional ryokan service. The property occupies several interconnected wings beside a clear river, offering mountain and water views that position guests conveniently for the Kurobe Alpine Route, nearby hiking and ski areas. As a ryokan with onsen in Nagano, Keisui highlights seasonal Shinshu ingredients in multi-course dinners served in spacious dining rooms and provides communal lounges, a small souvenir shop and a riverside footbath for casual relaxation after outdoor activities.
The hotel’s hot springs are supplied from the Takase Gorge source and are laid out as a mix of large garden baths, indoor pools and open-air sections named to reflect local rivers and landscapes. Facilities include gender-separated garden baths, a sauna and dedicated riverside soaking areas; the property operates two reservable half-open-air private baths and several room types feature their own open-air tubs overlooking the river. For travellers seeking seclusion, this ryokan with private onsen in Nagano offers a choice between public communal experiences and bookable small-scale baths for couples or families.
Guest accommodation ranges from tatami-style rooms with futons to larger river-view suites with attached open-air baths; all rooms are non-smoking and come with yukata robes and in-room tea service. Practical amenities include a scheduled shuttle to the local station, free on-site parking, banquet halls for group events, multilingual staff, public Wi‑Fi and optional massages. With easy access to alpine trails, cultural sites and seasonal activities, Keisui functions as a convenient base for exploring the northern Nagano landscape while offering varied onsen options and regional cuisine.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hotel Keisui
Positive Reviews
Outstanding onsen and bathing options
Many guests praised the extensive hot-spring facilities — large indoor pools at different temperatures, spacious outdoor onsen and foot baths, plus private onsen options in some rooms; visitors found them relaxing and well maintained.
Friendly, helpful staff and useful shuttle
Staff were frequently described as welcoming, service‑oriented and willing to assist (including arranging shuttle pickups/from the station and small thoughtful gestures). Several reviewers noted staff made communication efforts despite limited English.
Authentic, comfortable Japanese‑style rooms
The traditional rooms were highlighted as spacious, clean and authentic — with yukata provided and some rooms offering private open‑air baths and pleasant river or nature views.
Very good traditional breakfast and quality meals
Many guests loved the Japanese breakfast (described as delicious and beautifully prepared) and generally positive comments about meals and the ryokan dining experience were common.
Peaceful natural setting and convenient for Kurobe Alpine Route
Reviewers appreciated the tranquil, scenic location surrounded by nature and noted the hotel is a convenient stopping point for the Tateyama Kurobe Alpine Route.
Negative Reviews
Location can feel remote with limited dining options
Multiple reviewers mentioned the property is somewhat isolated — a short walk or drive is often needed to reach shops or restaurants; onsite dining options can be limited and some restaurants were closed at dinner.
Inconsistent dinner offerings and occasional high price
Several guests found dinner dishes hit or miss — some described the evening menu as expensive or not to their taste, and one review noted the breakfast changed to a less preferred continental option later in a longer stay.
Room problems for some guests (bugs, dated areas, limited storage)
A few stays reported issues such as insect bites affecting occupants, rooms that felt dated despite cleanliness, limited storage/small circulation space for luggage, and occasional heating/air‑conditioning malfunctions.
Advertised amenities not always available
At least one reviewer reported advertised free bicycles were not actually available, disappointing guests who expected that amenity.
Minor nuisance: faint smoke smell in some public areas
A couple of guests noted a faint smoke smell in some public spaces, which affected their impression of communal areas.
Frequently Asked Questions
Room types vary: Japanese-style rooms can take up to 5–6 futons, open-air bath rooms commonly sleep 2–4, and western twin rooms sleep 2. The hotel has multiple buildings with a range of room sizes to suit couples, families and groups.
The hotel offers several communal hot-spring baths, multiple open‑air baths, a footbath and reservable private baths; public onsen hours generally run in the afternoon/evening and early morning (typically ~15:00–00:00 and ~05:30–09:30).
Yes — the property offers private/ reservable baths for limited time slots; contact the hotel in advance to book a private bath for your stay.
The hotel provides shuttle service to/from JR Omachi Station (request or confirm in advance). There is no regular airport shuttle — travel by train or airport transfer to Omachi, then use the hotel shuttle or a taxi for the final leg.
The hotel has staff who speak English and Japanese to assist international guests. For specific language needs, notify the hotel before arrival.
Dining focuses on seasonal Japanese multi‑course meals (kaiseki) and breakfast options, including buffet-style service on some days. If you plan to dine at the hotel, you should arrive and check in by the published dinner cut-off time (confirm at booking) to ensure service.
Pets are not permitted on the premises. Some facilities (private baths and private dining rooms/banquet spaces) can be reserved for exclusive use — contact the hotel to arrange privacy options.
There are convenience stores and supermarkets in Omachi town within a short drive from the hotel; front‑desk staff can provide exact locations and walking or taxi directions.
The hotel is a convenient base for the Tateyama Kurobe Alpine Route and Kurobe Dam, and is within driving distance of Lake Ryujin, Jiigatake ski areas and Matsumoto Castle. The staff can advise on transit times and recommended day trips.
Standard check‑in begins at 15:00 and check‑out is by 10:00; the reception hours extend into the evening but guests arriving after the hotel’s stated hour should inform the property in advance. If you intend to have dinner at the hotel, note the earlier dinner check‑in requirement and confirm timing when you book.