Hakone Yumoto Onsen Hotel Kajikaso
8,4/10 Excellent - Based on 701 reviews
Hakone Yumoto Onsen Hotel Kajikaso sits on the banks of the Hayakawa River at the foot of the Hakone mountains, offering a measured blend of traditional Japanese ryokan character and modern comfort. The property emphasizes seasonal atmosphere—guests note riverside views and the springtime song of kajika frogs—and has recently added a new "IKOI" floor with additional rooms that include en-suite hot-spring baths. Public bathing facilities draw directly from natural thermal sources, letting visitors experience Hakone’s onsen culture without leaving the hotel.
Guest accommodation ranges from tatami-style rooms with futon sleeping to mixed Japanese-Western suites; several room types offer private open-air baths or in-room onsen facilities for solo travelers, couples or families seeking seclusion. The hotel maintains two public onsen areas on separate floors and supplies standard amenities such as air conditioning, Wi‑Fi, flat-screen TVs and refrigerated minibars. For travelers specifically searching for a ryokan with private onsen in Kanagawa, this property provides explicit room categories that advertise in-room or terrace baths fed by the hotel’s thermal source.
Dining focuses on seasonally driven Japanese courses prepared to highlight local ingredients, with options for in-room service or dining in the restaurant and banquet facilities. Practical features include on-site parking and multilingual booking support; the location also places visitors within easy reach of Hakone’s museums, lakes and ropeway. Whether you prioritize communal bathing rituals or a secluded soak after a day of sightseeing, this ryokan with onsen in Hakone offers a straightforward, well-documented option for experiencing the region’s hot-spring traditions.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: Hakone Yumoto Onsen Hotel Kaji…
Positive Reviews
Very convenient location
Multiple reviewers highlighted the hotel’s proximity to Hakone-Yumoto station and nearby bus stops, making access and sightseeing around Hakone easy and practical.
Excellent onsen and spa facilities
Guests praised the large onsen complex with indoor and outdoor baths (including rooftop/on upper floors), alternating men’s/ women’s schedules, and additional features like a sauna — consistently noted as a top highlight.
Authentic traditional ryokan experience
The property offers a strong traditional atmosphere: Japanese-style rooms, futons made by staff, kimonos, and cultural touches (some guests enjoyed geisha performances), creating a distinctive experience.
High-quality evening meals for many guests
Several reviewers specifically praised the evening kaiseki-style dinner and the overall quality of the dinner service, describing it as a memorable part of their stay.
Friendly, helpful staff (often)
Many guests reported welcoming, attentive service from reception and housekeeping (including helpful staff handling upgrades and translations), which contributed positively to their stay.
Negative Reviews
Property is dated and needs refurbishment
Numerous comments noted ageing decor, worn furniture, old carpets/wallpaper and an overall need for renovation or a refresh to match expectations.
Room condition and size issues
Some rooms were described as small, dark or tired; reviewers reported stained curtains or seats, cigarette burns on sofas, small bathrooms, and occasional unpleasant odors.
Inconsistent food / limited breakfast options
While dinners were praised by some, others found the dinner or breakfast disappointing or limited. A few guests mentioned that breakfast choices were scarce (problematic for teenagers) and that breakfast timing (e.g. late start) could be inconvenient.
Perceived poor value for price
Several guests felt the room quality, decor and food did not justify the nightly rate, describing the stay as expensive relative to the overall standard.
Operational and dining-area issues
Complaints included a noisy, brightly lit restaurant/hall, lack of organized shoe storage at the restaurant entrance, and occasional slow or curt service (notably slow checkout when guests had early trains).
Frequently Asked Questions
Room capacity varies by type: standard Japanese rooms typically suit 2–3 adults, while some family-style rooms can sleep up to six using futon bedding; check the room’s maximum occupancy when booking or contact the hotel to confirm.
Yes; the hotel operates multiple public hot-spring baths on different floors with gender-separated bathing that alternates between evening and early-morning time blocks—exact daily rotation and hours are posted at the front desk.
Yes; a number of room types include private open-air hot spring baths on the terrace—availability depends on room selection, so confirm when you book.
There is no regular airport shuttle; the hotel is about a five-minute walk from Hakone-Yumoto Station, and taxis and local buses serve the area for airport transfers or shorter hops.
Most guests travel to Hakone-Yumoto Station (Odakyu/Tozan lines) and walk about five minutes to the hotel; from Haneda or Narita you can reach Odawara/Hakone-Yumoto by train or airport bus and then transfer to local rail or bus services.
The website and materials are available in English, but on-site staff primarily speak Japanese; some front-desk staff may offer basic English assistance—contact the hotel in advance if you require language support.
The hotel serves traditional kaiseki multi-course dinners (menu changes monthly) and Japanese-style breakfasts; guests are provided yukata robes and sleep on futon mattresses in tatami rooms for an authentic ryokan experience.
The hotel sits at the start of Hakone-Yumoto shopping street and is well placed for Hakone highlights such as the Open-Air Museum, Owakudani, Lake Ashi and various museums, all accessible by short train or bus rides.
Standard check-in is from 3:00 PM and check-out is by 10:00 AM; front-desk hours are roughly 8:00 AM–7:00 PM, so please inform the hotel of late arrival—dinner service typically finishes around 7:00 PM.
Some rooms include private baths but dedicated private hire of the public baths is not standard—contact the hotel to request options; pets are not allowed; convenience stores and the Hakone-Yumoto shopping street with shops and groceries are within a short walk.