竹泉荘 Chikusenso Onsen
9,8/10 Exceptional - Based on 64 reviews
Chikusenso Mt. Zao Onsen Resort & Spa sits at the foot of Mt. Zao in the Togatta Onsen area, framed by forested slopes and seasonal mountain views that define its calm, restorative setting. The property marries traditional Japanese materials and contemporary comfort, with spacious suites, a prominent lobby bell and a rooftop lounge that looks out over the surrounding parkland. Positioned as a ryokan with onsen in Miyagi, it offers a quietly formal atmosphere intended for guests seeking a measured, culturally rooted stay while remaining convenient for day trips and outdoor activities around Zao.
Accommodation ranges from well-appointed deluxe rooms to expansive VIP suites; many suite types include a private onsen or a Shigaraki ware bathtub, and the property advertises in-room private bathing for higher-tier rooms. Public bathing is divided by gender with both indoor and outdoor facilities, and there are two reservable private outdoor onsen available to overnight guests as a complimentary or reservation-required privilege depending on room type. These arrangements make the property a practical choice when searching specifically for a ryokan with private onsen in Miyagi, whether you prioritise privacy, views, or traditional bathing rituals.
Dining focuses on multi-course Japanese kaiseki that highlights regional produce and seasonal seafood, served in a dining room that complements the hotel’s refined aesthetic. On-site amenities include a library lounge, gallery shop, fitness room and a panorama terrace; a scheduled shuttle connects the hotel with Sendai station (advance booking typically required) and local pick-up options are noted for guest convenience. The property draws its hot spring water from the Togatta source; official descriptions list sodium, bicarbonate and sulfate components and note a high natural temperature, details often cited as part of the onsen’s reputed restorative qualities.
Highlights of this ryokan
Detailed Ratings
Points of interest nearby
Review summary for: 竹泉荘 Chikusenso Onsen
Positive Reviews
Excellent cuisine and presentation
Many reviewers praise the meals (breakfast and dinner) as generous, tasty and beautifully presented, with high-quality ingredients such as Wagyu and carefully composed dishes that contribute strongly to the experience.
Warm, attentive and knowledgeable staff
Guests consistently highlight the exceptional service: friendly, helpful and attentive team members who go beyond expectations, explain facilities and local attractions, and make stays feel effortless and special.
Beautiful design, spacious rooms and scenic grounds
The property’s architecture, interior design and grounds are repeatedly described as elegant and carefully designed. Rooms are spacious and comfortable, and the landscaped grounds (river, waterfalls, lounges) add to the sense of luxury.
Outstanding onsen experience (private and shared)
Both private and public onsen receive strong praise: quiet, well-maintained baths with lovely outdoor settings. Private onsen are noted as a particular highlight for relaxation and privacy.
Peaceful, relaxing atmosphere
Multiple guests mention a tranquil, restorative ambiance—great for relaxation, stargazing and escaping everyday life—making the property feel like a top-end Japanese retreat.
Negative Reviews
Remote / somewhat difficult location
A recurring comment is that the hotel is a bit far or out of the way; guests say it requires extra travel time, though many feel the stay is worth the trip.
Very large portions can lead to waste
Several guests noted dinner servings are excessive; while the variety is appreciated, some suggested reducing quantities to avoid waste and be more sustainable.
High cost for some guests
A few reviewers questioned the value relative to the high price of certain suites and stays, reporting that cost felt excessive compared with their expectations.
Occasional operational hiccups (private bath availability)
There are isolated reports of scheduling or cleaning delays for private baths (guests moved to an alternative bath because the preferred one was not ready), indicating rare operational timing issues.
Minor comfort or facility issues
A small number of guests mentioned issues such as weak Wi‑Fi, uncomfortable furniture or temperature control in rooms and some stair safety concerns—these appear uncommon but worth noting.
Frequently Asked Questions
Room types vary from single/double and twin rooms to tatami rooms (up to 3 futons) and suites that can accommodate up to 4 guests; specific capacity is shown on each room listing.
Yes — the property has public indoor and outdoor onsen for men and women, plus suites with private baths.
Yes — the hotel offers two private outdoor onsen that require reservation and are provided as a complimentary privilege for overnight guests.
Tattoos may prevent access to the public bathing areas; guests with visible tattoos may be asked to use private baths instead.
There is a scheduled pick-up from JR Sendai Station (around 13:30) and a return from the ryokan (around 11:00), both require advance reservation; Sendai Airport is about a 60‑minute drive and other public-bus plus taxi options serve the area.
Check-in is from 15:00 (guests should notify arrival time) and check-out is until 11:00 (some listings show a 9:00–11:00 window).
The ryokan has a Japanese restaurant offering traditional Japanese-style meals; breakfast is available (including vegetarian options) and many rates include dinner or half‑board choices.
Yes — the property operates as an adults‑only ryokan.
The hotel is located on Mt. Zao with easy access to skiing, hiking and the famous winter 'snow monsters' (juhyo), plus nearby Togatta Onsen and Eboshi ski area for seasonal activities.
Pets and parties/events are not allowed; note that restaurants and shops in the immediate area are limited and some may close early in the evening.